Game will not play on my computer

[Post New]by megsgran2 on Jun 30, 13 10:13 AM
when I try to play The Incan Sun (which I own) it seizes up my computer and I have to go to task manager and click end task. I tried uninstalling the game and reinstalling it but same results. all the other games I have bought work fine. please help. thanks.

5,158 Posts

Re:Game will not play on my computer

[Post New]by bfgSeine on Jun 30, 13 10:45 AM
Hi megsgran2,

Welcome to the forums, and I'm sorry to hear you're running into some issues with the game freezing up on you. Freezing issues certainly aren't fun, but you might find some useful tips on our help article here for updating software programs and drivers that are often the cause of issues like that:

Game Crashing, Freezing, or Blank Screen

If you continue to run into problems after looking that over, please let our Tech Support Team know. They'll be happy to take a closer look at that for you and offer assistance so you can enjoy the game.

I hope that helps!


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