Jezebell
Sea Anemone
Sea Anemone
1 Posts

Game is crashing =( Help
[Post New]by Jezebell on Jun 21, 08 1:10 PM
The game crashes every time I lose three lives on the same board. When you lose three lives it asks you if you want to exchange one life to skip the level. Saying no locks up the game every time. Last time I lost three lives I tried saying Yes instead, then the game crashed and I lost all of my progress and I'm now back at level one!

How do I get back to where I was, and how can I stop the crashes? I've got the latest video card drivers and the latest directx version.

Please help.

 
cesse47
Orca Whale
Orca Whale
21,979 Posts

Re:Game is crashing =( Help
[Post New]by cesse47 on Jun 21, 08 1:13 PM
I'd recommend you go to the Help tab and do a live chat with a tech. They are really great about helping. I've contacted them a couple of times and they really helped me figure out what was happening and what to do to fix it. Good Luck.

 
bfgErie
Moderator
Moderator
1,533 Posts

Re:Game is crashing =( Help
[Post New]by bfgErie on Jun 21, 08 2:40 PM
Hi Jezebell! I'm sorry to hear that you are having trouble with Jewel Quest 2. Cesse47 is right on here, the best folks to talk to about this problem are our Customer Support people. If you want to use Live Chat, it is currently only available to Game Club Members. If you are an active Game Club Member, click here to sign in to "My Account," then go to "My Game Club," and click the button "Chat Live Now."

If you aren't an Active Game Club Member, click here to go to our help pages or click on the "Need Tech Support?" link on the right side of this page. There, you'll see a window that says "Contact Customer Support". That's the quickest way to get a hold of someone. I know that they'll be able to take care of this problem for you. Our Customer Support Representatives and are smart, friendly and very helpful!

Edited on 06/25/2008 at 12:08:32 PM PST

 
mamamaxie
Sea Anemone
Sea Anemone
1 Posts

Re:Game is crashing =( Help
[Post New]by mamamaxie on Jun 24, 08 1:05 PM
Does anyone know why on bonus level 3-1 the tiles do not turn gold/silver. I don't know if it is a glitch or if I am missing something.

 
felucca
Jellyfish
Jellyfish
15 Posts

Re:Game is crashing =( Help
[Post New]by felucca on Oct 24, 08 3:52 AM
Every time I run out of lives on one board the game crashes. I don't lose progress but it's annoying to have to sign back in.
I contacted customer service via email and they gave me instructions on how to update Direct X and my video card but that didn't help.
The game still crashes. I've looked for a newer version or a patch or something to no avail.

 
Poccets
Sea Anemone
Sea Anemone
3 Posts

Re:Game is crashing =( Help
[Post New]by Poccets on Mar 9, 09 5:09 PM
this game crashes on both my computers. what do I do?

 
 
 
 
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