bfgBiwa
Barracuda
Barracuda
3,458 Posts

Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by bfgBiwa on Jul 14, 13 12:38 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by swellingkarin on Jul 15, 13 7:21 PM
What is DPI and what do I do to fix it?

 

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by swellingkarin on Jul 15, 13 7:22 PM
Windows 7 - desktop system.

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by bfgBaikal on Jul 16, 13 3:58 AM
Hi swellingkarin,

DPI stands for Dots per Inch and how you set it up relates to how large or small things are displayed.

We suggest running games with the DPI set to default as games tend to be programmed for this setting, A higher or lower setting that this may cause the game to open correctly or refuse to do so.

How you change this setting is dependent on your OS but typically, you are looking at opening your Control Panel and choosing your Appearance/Display folder. From here, you should see the option to set to 100%, which is default.

That being said, if you feel like you need more help with this, please do reach out to our Tech Support Team as they will be able to some more offer specific advice.

Hoping this information is helpful,

bfgBaikal

Edited on 07/16/2013 at 3:59:48 AM PST


 
janalyson
Jellyfish
Jellyfish
12 Posts

Lost my hammer

[Post New]by janalyson on Jul 18, 13 3:00 AM
When I hit the wall in the Tomb of the Kings, I did not regain my hammer. Now I am at the Mountain Palace, and cannot break the jar because I have no hammer.

I have a MACBook Pro laptop, with system 10.6.8

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by bfgBiwa on Jul 18, 13 5:55 AM
Heya janalyson,

I'm really sorry to hear about the missing hammer .

In cases like these it might help to try uninstalling and reinstalling the game as this will give all game files a refresh and so can make sure that the game recognizes all items you should have properly.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

If you are a member of our Big Fish Game Club you can contact us without waiting through our Live-Chat, which is open for you Monday – Friday from 7:30 am – 4:30 pm PST.

I hope this helps!

bfgBiwa

 
jennsmom
Angelfish
Angelfish
1,207 Posts

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by jennsmom on Jul 19, 13 8:43 AM
I played farther in the demo than I got in the game now that I purchased it (fortunately, with a coupon). I have an error message regarding Adobe. Never got that before, plus I'm up to date with Adobe. Can't play the game. Any suggestions?

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by bfgBaikal on Jul 20, 13 4:16 AM
Hi jennsmom,

Even when a program is up to date, it may help to reinstall it just in case there is a problem with it, this will ensure you have a clean and correct copy.

If you need more help with this though, I would encourage you contact Tech Support attaching a Dr. Felix Diagnostics Report. Those folks will be glad to help you.

Cheers,

bfgBaikal

 
jennsmom
Angelfish
Angelfish
1,207 Posts

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by jennsmom on Jul 21, 13 3:40 AM
Thank you for the suggestion. It worked, at least so far. No more messages.

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by bfgBaikal on Jul 23, 13 4:38 AM
Great to hear jennsmom, thanks for trying that and I hope you were able to enjoy the rest of the game without incident.

bfgBaikal

 
seawar
Seahorse
Seahorse
31 Posts

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by seawar on Aug 9, 13 12:01 PM
Can not get the tile to go on the floor on the veranda

 
Lynette5
Jellyfish
Jellyfish
12 Posts

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by Lynette5 on Aug 31, 13 1:50 PM
I am trying to use the potion of life on the plant on the statue. I hear it girgle but it then does nothing more and I find the entire game has frozen. I have to alt ctrl del to get out of the game. I've tried several times and it is always the same. Can you help?

 
sandrah212
Guppy
Guppy
121 Posts

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by sandrah212 on Jul 7, 14 11:44 AM
Hi,
I can't get the game to run fullscreen, unfortunately. I tried turning off aspect ratio, which has helped before, but that didn't work. Problem is, the game doesn't run in a window, but sits in the upper left of my screen.
My screen resolution is 1920x1080; I'm on Windows 8.1.
Any advice?
Thanks!

 

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by LaLaGiGi on Jul 7, 14 8:22 PM
Whew! I thought it was just me. I'm having the same problem. Resolution is set for 1280x1024 but I keep getting a message that my resolution is not set correctly and should be.....1280x1024. I'm going to re-install tomorrow and if that doesn't work then my "resolution" will be to ask for a refund!!!

 
sandrah212
Guppy
Guppy
121 Posts

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by sandrah212 on Aug 3, 14 1:38 PM
In case anyone else encounters the problem, I figured it out: find the game folder and right-click on the hidden game file (if you can't see it, you have to turn that view on in your configuration). Select program compatibility and have Windows run it. That fixes not only this game, but many others that have problems running on Windows 8!
Hope that helped

 

Re:Post any Untold History: Descendant of the Sun technical issues here only

[Post New]by rite01 on Aug 21, 14 9:46 PM
i have also lost the garden shears. i have uninstalled and reinstalled this game twice. garden shears does no reappear in my inventory. please help

 
 
 
 
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