28 Posts

Reinstalling app

[Post New]by Vicki8590 on Jul 17, 13 9:25 AM
Having tech problems. If I delete current app and reinstall will I lose all my current game stuff?

1,934 Posts

Re:Reinstalling app

[Post New]by bfgDeveron on Jul 17, 13 9:33 AM
Hello Vicki8590,

We are currently working really hard to solve the problems that you're experiencing in your game and we're hopeful to have this sorted out quickly.

I don't recommend uninstalling/reinstalling your game without speaking to our Mobile Support Team first. If your game is connected to your Facebook, your progress should be saved, but uninstalling/reinstalling would be a last resort at this point.

What I would suggest is closing down all of your apps, shutting down your device completely, and then restarting.

If that doesn't work, please do contact our Mobile Support so they can take a closer look at this.

Because this is a tech issue, I'm going to go ahead and lock this thread. If you continue to run into problems with the game, please feel free to post those in the dedicated tech thread HERE.

I'll keep my fins crossed that this is sorted out for you soon!


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