bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Vacation Adventures: Park Ranger technical issues here only

[Post New]by bfgBaikal on Jul 23, 13 12:34 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
susanszy
Squid
Squid
72 Posts

Re:Post any Vacation Adventures: Park Ranger technical issues here only

[Post New]by susanszy on Jul 24, 13 12:23 PM
I downloaded Vacation Adventures: Park Ranger but it won't install, it is stuck in 'waiting to download.'
(I successfully downloaded and played the demo for Natural Threat 2, fyi.)

I turned off my firewall, so that wasn't the issue.

I am running Windows 7 32 bit on a Gateway PC FX540XG, Intel 3GHz, 4GB RAM
NVidia GeForce 8800 GTX.

I rarely have this kind of trouble; I download and play BFG all the time.

I did search the help forums before resorting to posting here.

Thanks for any help you can provide! Looks like a fun game.

 
bfgSeine
Stingray
Stingray
5,158 Posts

Re:Post any Vacation Adventures: Park Ranger technical issues here only

[Post New]by bfgSeine on Jul 24, 13 2:04 PM
Hi susanszy,

Have you by chance tried removing the game from the Game Manager, then trying in the installation again? Sometimes if two games are downloading at the same time, one can get paused like that. If that's not helping, our Tech Support Team may be able to provide more information for you so you can get back to gaming!

I hope that helps,

bfgSeine

 
susanszy
Squid
Squid
72 Posts

Re:Post any Vacation Adventures: Park Ranger technical issues here only

[Post New]by susanszy on Jul 25, 13 4:48 AM
Yes, I actually did that twice. Then I restarted my computer (with game removed) and tried downloading again.
I will try again today, and will contact support if it doesn't work.

(Right now I am downloading Nightmares from the Deep, which is not having any trouble at all)

I won't give up!

Thank you for your response!

 

Re:Post any Vacation Adventures: Park Ranger technical issues here only

[Post New]by ourxfiles on Aug 4, 14 2:47 PM
When I try to launch, my mac gets a black screen for about 30 seconds and then I get the message "Skeleton app quit unexpectedly."

In the 'report this issue' window, I get this:
Process: summerCamp [10579]
Path: /Applications/Games/Vacation Adventures - Park Ranger.app/Contents/Resources/.Vacation Adventures - Park Ranger.app/Contents/MacOS/summerCamp
Identifier: com.casual-arts.parkRanger
Version: 1.0.0 (1.0.1.10)
Code Type: X86 (Native)
Parent Process: MacGameCLauncher [10578]
Responsible: GameManager [5651]
User ID: 501

Date/Time: 2014-08-04 16:44:58.520 -0500
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 9E301030-35D0-A1A1-1F44-2D3857A05FF4

Sleep/Wake UUID: 78354372-7F7E-4524-BD45-635B4B550093

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Games/Vacation Adventures - Park Ranger.app/Contents/Resources/.Vacation Adventures - Park Ranger.app/Contents/MacOS/summerCamp
__TEXT 0000000000001000-0000000000306000 [ 3092K] r-x/rwx SM=COW /Applications/Games/Vacation Adventures - Park Ranger.app/Contents/Resources/.Vacation Adventures - Park Ranger.app/Contents/MacOS/summerCamp

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.casual-arts.parkRanger 0x0000b3a1 0x1000 + 41889
1 com.casual-arts.parkRanger 0x00018456 0x1000 + 95318
2 com.casual-arts.parkRanger 0x00018bb8 0x1000 + 97208
3 com.apple.Foundation 0x99e9e732 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke + 49
4 com.apple.CoreFoundation 0x926f25a4 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 20
5 com.apple.CoreFoundation 0x925d404b _CFXNotificationPost + 3435
6 com.apple.Foundation 0x99e8d21f -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
7 com.apple.Foundation 0x99eaa7de -[NSNotificationCenter postNotificationName:object:] + 55
8 com.apple.AppKit 0x932690a9 -[NSWindow becomeKeyWindow] + 1591
9 com.apple.AppKit 0x932684f8 -[NSWindow _changeKeyAndMainLimitedOK:] + 907
10 com.apple.AppKit 0x93268146 -[NSWindow makeKeyWindow] + 72
11 com.apple.AppKit 0x93260377 -

 
pmax7
Jellyfish
Jellyfish
11 Posts

Re:Post any Vacation Adventures: Park Ranger technical issues here only

[Post New]by pmax7 on Sep 5, 14 4:28 PM
[ourxfiles] I'm experiencing the same issue with the same 'report this issue' details. the game worked fine in 10.6.8 [and most of my other games developed for 10.6.x are working fine in mavericks.]

sure would like to get a fix for this.

 
bahrnone
Jellyfish
Jellyfish
19 Posts

Re:Post any Vacation Adventures: Park Ranger technical issues here only

[Post New]by bahrnone on Oct 21, 14 11:41 PM
I am getting the same skeleton error message. Is there a fix coming or is it time to request a refund/credit???

 

Re:Post any Vacation Adventures: Park Ranger technical issues here only

[Post New]by TerriEllen on Nov 1, 14 8:18 AM
Same for me. I'm running Mavericks and can't get Park Ranger to open. I have no problem with Park Ranger 2. I look forward to a solution.

 

Re:Post any Vacation Adventures: Park Ranger technical issues here only

[Post New]by CanonicalKoi on Apr 3, 15 3:27 PM
Same problem on the Mac. It worked fine in Mavericks, but when I reinstalled it under Yosemite 10.10.2 it tries to boot, goes to a black screen and then the previously mentioned "Skeleton app has quit unexpectedly". I see this thread hasn't received any love in a while, but it's still apparently a problem, BFG.

 

Re:Post any Vacation Adventures: Park Ranger technical issues here only

[Post New]by bluemles on Sep 23, 15 2:33 PM
Have exactly the same problem on new MacBook Pro, running OS X YOSEMITE, Version 10.10.3... HELP!!!!!!

 
 
 
 
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