bfgFlounder
Moderator
Moderator
12,864 Posts

Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by bfgFlounder on Aug 3, 13 12:40 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

Edited on 08/03/2013 at 12:40:20 AM PST


 
kayjay97
Starfish
Starfish
47 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by kayjay97 on Aug 3, 13 1:53 AM
Got thru 24% of the game playing the demo and decided to buy it. After it downloaded and reinstalled, it wiped out everything I did in the demo including my profile. Not nice :-(

 
ladygem6
Herring
Herring
391 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by ladygem6 on Aug 3, 13 8:00 AM
The SG will not work in the game I downloaded..........supposedly a CE. Why not? This version appears to be a SE and will not allow the guide open. But is labeled collector's edition. What do I do now?


 
Micha1234
Clownfish
Clownfish
910 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by Micha1234 on Aug 3, 13 8:20 AM
ladygem6 wrote:The SG will not work in the game I downloaded..........supposedly a CE. Why not? This version appears to be a SE and will not allow the guide open. But is labeled collector's edition. What do I do now?



did you BUY the game? If not....for some reason they decided NOT to make the SG available for the demo.

 
kimmykaye
Jellyfish
Jellyfish
13 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by kimmykaye on Aug 3, 13 8:55 AM
DL'd the trial version, went to play it and it said the trial period was over. Didn't even open the game.

 
Micha1234
Clownfish
Clownfish
910 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by Micha1234 on Aug 3, 13 9:15 AM
kimmykaye wrote:DL'd the trial version, went to play it and it said the trial period was over. Didn't even open the game.


try again....happens sometimes...hick up in DL.

 
flaxin
Guppy
Guppy
114 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by flaxin on Aug 3, 13 9:44 AM
kayjay97 wrote:Got thru 24% of the game playing the demo and decided to buy it. After it downloaded and reinstalled, it wiped out everything I did in the demo including my profile. Not nice :-(


Yes, that happened to me also, quite frustrating.

 
lorem
Squid
Squid
67 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by lorem on Aug 4, 13 8:41 AM
Bonus game...lost 3 items from inventory for making a potion...they disappeared.
Hint not working now either...think it's a glitch..might need an update?

 
ladygem6
Herring
Herring
391 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by ladygem6 on Aug 4, 13 11:28 AM
Micha1234 wrote:
ladygem6 wrote:The SG will not work in the game I downloaded..........supposedly a CE. Why not? This version appears to be a SE and will not allow the guide open. But is labeled collector's edition. What do I do now?



did you BUY the game? If not....for some reason they decided NOT to make the SG available for the demo.


No, I didn't buy it...just downloaded the trial version and that is what I got. Weird.


 
tuttepeever
Herring
Herring
366 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by tuttepeever on Aug 5, 13 12:23 AM
Bought it without playing the demo. It won't download. Have tried several times and I don't get a code or any explanation. Someone help.

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by bfgBiwa on Aug 5, 13 3:30 AM
Heya Everyone,

kayjay97 and flaxin - Unfortunately it sometimes happens that your profile from the demo version doesn't get along with the full game. In these cases you would have to start the game over, I'm sorry for that .

ladygem6 - As Micha1234 already mentioned, the strategy guide is only available in the full version of the game. this means that you won#t be able to open it while you are playing the demo for the game.

kimmykaye - Sometimes it happens that our Big Fish Games App doesn't recognize your trial for a game properly. in this case simply try uninstalling and reinstalling the game and it should be recognized .

lorem - When items disappear from your inventory it could be that this is being caused by some of the files for your game being a bit confused. In these cases it often already helps to try uninstalling and reinstalling the game as this will give all game files a refresh.

tuttepeever - That sure sounds frustrating! it could be that some processes on your computer are blocking your download. You can find some easy steps that could help you to get the game to download by clicking here.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report. You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

If you are a member of our Big Fish Game Club you can contact us without waiting through our Live-Chat, which is open for you Monday – Friday from 7:30 am – 4:30 pm PST.

I hope this helps!

bfgBiwa

 
tempeasu
Lobster
Lobster
86 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by tempeasu on Aug 5, 13 8:53 AM
bought the game the other day..played half of it when the hint stopped working and i lost inventory items. unistalled and reinstalled...same problems. any thoughts?

 
KathyGriggs
Guppy
Guppy
176 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by KathyGriggs on Aug 5, 13 10:44 AM
tempeasu wrote:bought the game the other day..played half of it when the hint stopped working and i lost inventory items. unistalled and reinstalled...same problems. any thoughts?


Same here. I know the little glowing things recharge the hint dragon, but it tells me it's fully charged, but yet won't give me a hint. Also, in Rapunzel's bedroom, I picked up the stone of beauty, but it never appeared in my inventory. I am over half way through the game, so this really frustrates me.

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by bfgBiwa on Aug 6, 13 3:44 AM
Heya Fishies,

If you find that your hint button isn't working anymore and you have already tried uninstalling and reinstalling the game, it would be great if you could get in touch with our Tech Support Team so they can have a look at everything for you.

You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left.

If you are a member of our Big Fish Game Club you can contact us without waiting through our Live-Chat, which is open for you Monday – Friday from 7:30 am – 4:30 pm PST.

I hope this helps!

bfgBiwa

 

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by riverkeeper on Aug 6, 13 7:51 PM
Got almost to the end and needed to stop. Now can't get back to where I was. I bought the game. It keeps starting me at the beginning. Did not save at my exit point.
Any help?

 
lorem
Squid
Squid
67 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by lorem on Aug 6, 13 8:56 PM
I uninstalled and reinstalled and still no items in inventory...(bonus game) and hint button still not working
Everything is upto date on my computer

Edited on 08/06/2013 at 8:57:23 PM PST


 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by bfgBiwa on Aug 7, 13 6:25 AM
Heya Fishies,

riverkeeper - Welcome to the Forums! It sure is frustrating when a game doesn't want to save. It could be that something on your computer is interfering with your game. You can find some easy steps on how to do that by clicking here.

lorem - I'm sorry to hear that uninstalling and reinstalling the game didn't work . in this case I would definitely recommend that you get in touch with our Tech Support Team so they can have a closer look at everything.

You can contact them 24/7 by clicking on the green envelope at the top-right of this page. On the next page you can find the Contact Us link on the bottom-left. If you are a member of our Big Fish Game Club you can contact us without waiting through our Live-Chat, which is open for you Monday – Friday from 7:30 am – 4:30 pm PST.

I hope this helps!

bfgBiwa

 

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by whattalady_26 on Aug 7, 13 8:02 PM
I had no problem with the demo, but when I purchased the game and then tried to play it, it does not open it just goes to the Game Manager screen where it says "Play Again". I tried uninstalling and re-installing, but I an getting the same thing. Very upset to use 2 credits on something that does not work.......

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by bfgBaikal on Aug 8, 13 4:42 AM
Hi whattalady_26,

I'm sorry to hear you have had this trouble.

Although uncommon, sometimes the saved data from the trial can interfere with how the full version of the game functions.

Hence, my best suggestion would be to create a new player profile to see if that helps but please keep in mind that doing this would require you to start over from the beginning.

If you would prefer not to do this and would like some more dedicated support, please get in touch with our Tech Support Team so we can investigate what is going on further and perhaps offer an alternative solution.

Thank you for working with us and hoping this info is helpful.

bfgBaikal

 

Re:Post any Forest Legends: The Call of Love Collector's Edition technical issues here only

[Post New]by criminalheart79 on Aug 13, 13 10:26 AM
In the cellar behind the bar in dreamwood/felize city my mouse freezes and hint button and everything becomes dysfunctional at a certain point in the game already tried reinstall please fix this. ty

 
 
 
 
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