Elf is still in the trap! HELP!!

Elf went into the trap to retrieve the last battery. I am to call the Beast to free Elf, but the phone won't work with just three batteries. The fourth battery is outside, but there is no way to get it.

I posted weeks ago with no reply yet. HELP!!!!

I'm in the same problem. I don't know what you mean about the battery is "outside." I have been back to all the places where there are supposed to be batteries, and there aren't any. I have three.
I hope someone answers us.

No reply from BFG. Can't anyone help?

It is now December 2013 and it appears no help has come yet. Very frustrating when you purchase a game then can't complete it.

Did you get the battery out of the laboratory door...there is a puzzle on the door with missing parts, a square space in lower left hand corner. If you zoom in on that, there is a battery sitting in the space. ( if you mean there is one "outside", and you're thinking that's a battery in the street light by the canal, that is something else that you won't get to until later.)
Once you get battery #4 out of the door puzzle, and Elf the dog has pushed battery #3 out thru the bars of the cage, you should be able to hold the videophone up to the cage, and call James to get Elf out of the cage.
If you already got the battery out of the door, and the cage; and they aren't registering as #3 and #4, then you probably have a glitch in your game, and customer service will tell you to try uninstalling the game, and re-installing.
Good luck!

Hi. Got the same problem, sent elf into cage for battery, the cage shut..Elf and battery in cage...what now. I thought it was a glitch, but started over..same thing happened.
Playing on iPad version....help ?

I have the same problem, no fourth battery exists, so i cannot use the phone. I am going to try and get a refund, this game was great up until this totally shut it down.

Elf locked in cage, pulled out my radio and Elf threw me the fourth battery. Put it in and called for help. I may have touched the radio to cage.