bfgBiwa
Barracuda
Barracuda
3,458 Posts

Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by bfgBiwa on Aug 26, 13 1:45 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

*Please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
pjplanner
Guppy
Guppy
157 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by pjplanner on Aug 26, 13 1:55 AM
Is it just me or does it not allow you to change the player name at the very beginning. If I type in my name then all the other boxes grey out and you can't even exit the game unless you go to task manager. Keep the name 'Player' and you can continue!!

 
cynththemoler
Dogfish
Dogfish
1,948 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by cynththemoler on Aug 26, 13 2:06 AM
I had no problem changing to my name pjplanner.

 
bfgBiwa
Barracuda
Barracuda
3,458 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by bfgBiwa on Aug 26, 13 3:00 AM
Heya pjplanner,

I'm really sorry to hear that it looks like changing the player name away from Player causes your game to not work properly.

It could be that some of the files for your game aren't working properly. in these cases, uninstalling and reinstalling the game often helps to solve these kind of problems as it will give all files a refresh so they can work properly again.

If this doesn’t help, our Technical Support will be more than happy to have a further look at this with you so you can enjoy your game again! To get help faster it would be a great help if you could include a Dr. Felix report.

I hope this helps!

bfgBiwa

 
Valdy
Marlin
Marlin
9,383 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by Valdy on Aug 26, 13 3:18 AM
Since this can be posted nowhere else:

We are not getting the extra punch we should get today with the purchase of a game. I, and another person have not received 2 punches for the SEs we bought, but only the 1.

I contacted CS, but thought that perhaps the mods would also alert whoever is responsible for NOT adding that extra punch.

 
govegril
Stingray
Stingray
5,727 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by govegril on Aug 26, 13 3:55 AM
Valdy wrote:Since this can be posted nowhere else:

We are not getting the extra punch we should get today with the purchase of a game. I, and another person have not received 2 punches for the SEs we bought, but only the 1.

I contacted CS, but thought that perhaps the mods would also alert whoever is responsible for NOT adding that extra punch.


I got 2 punches for my game-

did you guys pay your gambling debts?

 
Blackie61958
Shark
Shark
12,595 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by Blackie61958 on Aug 26, 13 4:01 AM
@ Valdy, Hello

@ The Moderators, Hello

The Problem:

I download the game, instead of being the 1st game on top in date installed, it is under game title.
Under date installed it is the last game ( & I have a lot of games )

Please explain as best you could

Thanking you in advance!!

 
Oldgamer99
Squid
Squid
73 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by Oldgamer99 on Aug 26, 13 4:20 AM
I'm also lacking my extra punch.

 
laurieg61
Jellyfish
Jellyfish
12 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by laurieg61 on Aug 26, 13 4:37 AM
I bought two games and didn't receive a bonus punch for either one.

 
Bee921
Lobster
Lobster
82 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by Bee921 on Aug 26, 13 4:38 AM
Oldgamer99 wrote:I'm also lacking my extra punch.

Same for me.

 
lizdanny
Pufferfish
Pufferfish
1,252 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by lizdanny on Aug 26, 13 5:05 AM
I'm also lacking my extra punch.

Thank you

 
Jorie10
Minnow
Minnow
221 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by Jorie10 on Aug 26, 13 5:05 AM
Me, too. No extra punch for this SE.

But, I think I got extra punches for the two CEs I bought a bit earlier this morning. Not sure since I did not check my punch card before buying them. The info on the 'My Punch Card' tab on the BFG web site does not reflect that, though. No extra punches listed at all for today's three games. [The reason I think I got the punches is that I got a PCC for the two CEs, as expected, but got a second PCC for filling my card. But, two free punches would not have filled my card and left me with three punches on a new card. (And now with this SE purchase, I have four punches.)]

I'd like to get another SE to finish this card, but am not sure the punch card status is correct. Will check back after work...

Jorie

Edited on 08/26/2013 at 5:06:18 AM PST


 
hagglebag
Seahorse
Seahorse
39 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by hagglebag on Aug 26, 13 5:09 AM
Two se games bought today. No extra punches received.

 
angelfish106
Pufferfish
Pufferfish
1,378 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by angelfish106 on Aug 26, 13 5:26 AM
I also bought this game and didn't receive an extra punch

 
cherbtoo
Orca Whale
Orca Whale
22,629 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by cherbtoo on Aug 26, 13 5:30 AM
Just bought the game and no bonus punch either .

 
ysbrand
Starfish
Starfish
45 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by ysbrand on Aug 26, 13 5:32 AM
Same here, no extra punch

 
bezzer
Seahorse
Seahorse
32 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by bezzer on Aug 26, 13 6:11 AM
NO BONUS PUNCH FOR ME EITHER!

 

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by CalifDreaming on Aug 26, 13 6:32 AM
Same for me, too.
I played my games yesterday to see if I liked them & to make sure they worked.
I purchased this AM & NO BONUS PUNCH on any.
I wonder if we NOW have to play & purchase ON Monday & not accumulate for Monday.

 
teeitup46ok
Angelfish
Angelfish
1,217 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by teeitup46ok on Aug 26, 13 6:49 AM
Also, the same for me ~ purchased a CE and additional game with PCC and only have 4 punches; had none to begin with. Sent in a complaint to CS but will hold off using my two addt'l PCC's I had planned to use today.

 
gamblebug
Herring
Herring
341 Posts

Re:Post any Ashley Clark: Secret of the Ruby technical issues here only

[Post New]by gamblebug on Aug 26, 13 7:04 AM
Well I guess I have joined Valdy and other's ,I received one credit for the game.What's up BF or you trying to loose our business.I hope before the end of the day all credits are given to us that didn't receive them,this is the reason I bought the game today,i like a lot try to catch the sales.

Edited on 08/26/2013 at 7:09:48 AM PST


 
 
 
 
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