bfgBaikal
Marlin
Marlin
8,624 Posts

Post any Magic Cauldron Chaos technical issues here only

[Post New]by bfgBaikal on Sep 9, 13 1:35 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
Gamer_Geek
Seahorse
Seahorse
21 Posts

Re:Post any Magic Cauldron Chaos technical issues here only

[Post New]by Gamer_Geek on Sep 9, 13 11:59 AM
I bought the 1st & 2nd upgrades for the flasks, flowers, and shells (all that are available for the level I am at). However, it will not let me upgrade my fishing pond. The upgrade button is locked and it tells me to buy the upgrade in the shop. Upgrading has not been a problem for flasks or flowers and I am able to upgrade those to the levels that I have bought in the store.

Anyone else had this issue or any other suggestions ti rectify this issue?

Thanks!

 
bfgBaikal
Marlin
Marlin
8,624 Posts

Re:Post any Magic Cauldron Chaos technical issues here only

[Post New]by bfgBaikal on Sep 10, 13 1:15 AM
Hi Gamer_Geek,

I am so sorry to hear that!

It sounds to me that your game may not be functioning as it should so I would encourage you to try uninstalling and reinstalling the game to see if that helps.

Creating a new player profile can sometimes help as well, but keep in mind that doing this would require you to start over from the beginning.

If the problems persist and you would like some dedicated support on this, please feel free to get in touch with Tech Support for further assistance.

Best of luck!

bfgBaikal

 
 
 
 
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