834 Posts


[Post New]by poppy45 on Sep 30, 13 2:37 PM
i am in a library, used the chopsticks to make a mast/sail, the game froze at this point. would delete & do a reinstall. but because the menu is frozen i can't exit the game alt tab will get me out but because the game is still running I can't delete it. does anyone have any advice or help please. I hate windows 8

5,158 Posts


[Post New]by bfgSeine on Sep 30, 13 3:45 PM
Hi poppy45,

I'm sorry to hear that's happening. It sounds like the game is freezing in the same spot each time, which can be caused by a couple different things. As a first step though, it may help to update all game related programs and drivers. Our help article here goes over doing that in more detail:

Game Crashing, Freezing, or Blank Screen

If that isn't working, our Tech Support Team will be happy to take a closer look at that for you. We also have a dedicated technical issues thread for the game already, so I'll go ahead and lock this discussion. Please feel free to post any problems in that thread here.

I hope that helps,


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