tj1147
Clownfish
Clownfish
645 Posts

Re:Please post any TECH ISSUES for Sir Match-a-Lot (PC) here.

[Post New]by tj1147 on May 18, 17 5:33 AM
I got the same messages, but when I go to the Game Manager there is a note to install update from there. That is what I did and it updated fine.

 
bfgBellerophon
Moderator
Moderator
8,249 Posts

Re:Please post any TECH ISSUES for Sir Match-a-Lot (PC) here.

[Post New]by bfgBellerophon on May 18, 17 9:45 AM
Hi Everyone,

I wanted to pop in her and address the recent posts in this thread. I'm sorry to hear that some players are experiencing issues downloading the latest version of Sir Match-a-Lot. Thank you tj1147 for mentioning that the Big Fish Games app was able to properly install this version. For players that are having issues downloading the update, it may be helpful to manually check for it in the app. I'll include steps below:

1) Open your app and make sure you're signed into your account.
2) Click on the 'Options' COG on the top right-hand side of your screen.
3) Click on the 'Downloads' tab.
4) Select 'Manually' and click 'Check For Updates.'

If issues continue to persist, please reach out to our Sir Match-a-Lot Support Team. Please provide a Dr. Felix Diagnostic Report and a screenshot of any error message that appears. I'll include a Big Fish Games Help page below with these steps:

Taking A Screenshot

Thank you for your patience and understanding. If you have any questions, feel free to PM me or any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 
dearabbi
Starfish
Starfish
42 Posts

Re:Please post any TECH ISSUES for Sir Match-a-Lot (PC) here.

[Post New]by dearabbi on May 18, 17 3:33 PM
i'm glad you were able to update the game. I tried doing that several times but they tell me there is no new update. I'll just continue to play without until I get it right.

 
bfgBellerophon
Moderator
Moderator
8,249 Posts

Re:Please post any TECH ISSUES for Sir Match-a-Lot (PC) here.

[Post New]by bfgBellerophon on May 19, 17 9:42 AM
Hi dearabbi,

I'm sorry to hear that there is still some trouble with obtaining the latest version of Sir Match-a-Lot. Please look at your game version number as 1.15.0 is the latest version. If you are seeing this number, no need to update as the most current version is on your computer.

Feel free to reach out to our Sir Match-a-Lot Support Team if the version number is different. A screenshot of the version number as well as your player ID would be helpful. I'll include Big Fish Games Help pages below on how to obtain this information:

Taking A Screenshot
What is an in-game ID?

Thank you for your patience and understanding. If you have any questions, feel free to PM me or any of the Active Moderators. We are happy to help in any way that we can.

bfgBellerophon

 
dearabbi
Starfish
Starfish
42 Posts

Re:Please post any TECH ISSUES for Sir Match-a-Lot (PC) here.

[Post New]by dearabbi on May 22, 17 12:11 PM
I went to play today and Now I only have the message that the game version is out of date and a box that says exit. I don't know what version number I have since nothing else comes up but the aforementioned message. I checked for updates on the app and it tells me that I have the latest version. I uninstalled the game app and reinstalled but no change of any kind. What do I do now?

 
bfgIlinalta
Moderator
Moderator
2,203 Posts

Re:Please post any TECH ISSUES for Sir Match-a-Lot (PC) here.

[Post New]by bfgIlinalta on May 23, 17 10:41 AM
Hello dearabbi,

Thank you for your patience while waiting on a response. It sounds like the game is still requesting to be updated, but that no update is available when checking. It also sounds like that uninstalling the game app and reinstalling it also seems to have not cleared that up and that it isn't possible to check the version number at this time.

I appreciate you taking the time to provide those details, and I apologize that the game is performing in this manner currently. I wanted to swim by and provide some steps to reach out to our Support Team who have the tools available to investigate why this may be happening.

Since the game still seems to be showing a need for an update, even after installing the game fresh, I recommend contacting our Sir Match-a-Lot Support Team with your in-game User ID if possible as well as a Dr. Felix Diagnostic Report. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Just in case a player would like to know how to retrieve this in-game User ID, the following article provides a guide that may assist:

What is my User ID?

Thank you for trying those steps bfgBellerophon provided and also for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
linda43416
Guppy
Guppy
101 Posts

Re:Please post any TECH ISSUES for Sir Match-a-Lot (PC) here.

[Post New]by linda43416 on Jun 19, 17 9:39 AM
hi, have a pc with windows 10. Not exactly a tech issue but I am finding that the music is very abrasive and really needs a volume button. I realize it can be off or on, but I don't like total silence! Did the music change recently, sounds like a orchestra for the opera, not good! Hope you can help out with this, thank you.

 
bfgIlinalta
Moderator
Moderator
2,203 Posts

Re:Please post any TECH ISSUES for Sir Match-a-Lot (PC) here.

[Post New]by bfgIlinalta on Jun 20, 17 3:35 PM
Hello linda43416,

Thank you for your patience while waiting on a response. It sounds like this isn't a technical issue, but that there is some concern with recent changes to the music in game and that it's less pleasant than it used to be. I definitely understand wanting to bring this up since at the moment, there is not a volume slider in the game for the music and can only be toggled off or on.

While the Forum Moderation Team is unable to make in-game changes such as this, we absolutely have the ability to provide feedback such as this to the teams behind the game. I know they'd be happy to be provided feedback such as this and I'm going to go ahead and let them know what you've experienced while playing so they have that available while deciding on future changes to the game.

If there is an update provided for the game, we'll be sure to make an announcement regarding it to these forums for all of our players to see. Thank you for your time in giving us this feedback and a suggestion for a volume slider for in-game music and sounds for this game. I'll be sure to get them to the right teams who can make changes regarding these facets of the game. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

 
linda43416
Guppy
Guppy
101 Posts

Re:Please post any TECH ISSUES for Sir Match-a-Lot (PC) here.

[Post New]by linda43416 on Jun 21, 17 7:21 AM
Thank you, bfglinalta, I would very much appreciate you passing this on to someone who could fix. I think all games should have a volume slider, I don't like total silence but if music is too distracting it's nice to put it on low for some background noise. Thanks again, your job must be pretty stressful, appreciate all you do for us fishes.

 
bfgBellerophon
Moderator
Moderator
8,249 Posts

Re:Please post any TECH ISSUES for Sir Match-a-Lot (PC) here.

[Post New]by bfgBellerophon on Jun 22, 17 10:48 AM
Hi linda43416,

We greatly appreciate your kind words towards the Moderation Team. I've gone ahead and ensured that bfglinalta has seen your response to his post. If we are aware of any changes to the game, we will post in the forums.

Thank you for your patience and understanding. If you have any questions, concerns, or further suggestions, feel free to reach out to any of the Active Moderators. We are always happy to help in any way that we can.

bfgBellerophon

 
 
 
 
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