bfgDeveron
Dogfish
Dogfish
1,934 Posts

Post Your Enigmatis: The Mists of Ravenwood Technical Issues Here Only!

[Post New]by bfgDeveron on Oct 25, 13 8:36 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
blueskies01
Guppy
Guppy
161 Posts

Re:Post Your Enigmatis: The Mists of Ravenwood Technical Issues Here Only!

[Post New]by blueskies01 on Oct 26, 13 11:25 PM
For users of Mac 10.6.8: Don't bother downloading; it won't open. (The psychedelic screen with "NO TEXT" lettering appears, while music from the game plays in background.)

 

Re:Post Your Enigmatis: The Mists of Ravenwood Technical Issues Here Only!

[Post New]by Punkineater on Jun 14, 14 11:33 AM
I have the Ipad version. At the point that I go to the evidence board and either look at the child's Barrett or put the next set of batteries in the camera to watch wat happens next, it crashes. Is there a fix for this?

 
anges35
Lobster
Lobster
91 Posts

Re:Post Your Enigmatis: The Mists of Ravenwood Technical Issues Here Only!

[Post New]by anges35 on Jun 20, 14 9:56 AM
Punkineater wrote:I have the Ipad version. At the point that I go to the evidence board and either look at the child's Barrett or put the next set of batteries in the camera to watch wat happens next, it crashes. Is there a fix for this?


I have a post on the technical thread for the CE version, but here's a the gist of it:

For the iPad:
Delete the game first
Reboot the device
Reinstall the game.

This should stop the crashes. It's a large game and very resource intensive, so you have to get rid of the junk you're carrying on the tablet first.

If you need reboot details, please look for my thread as mentioned.

 

Re:Post Your Enigmatis: The Mists of Ravenwood Technical Issues Here Only!

[Post New]by Smcmanus on Jun 30, 14 12:24 AM
I am at the point where I need to do the hidden object puzzle to get the stone circle. There is no HOP. What am I missing? I cannot go further in the game.
HELP please.

 
 
 
 
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