bfgDeveron
Dogfish
Dogfish
1,934 Posts

Post Your Mayan Prophecies: Cursed Island Tech Issues Here Only!

[Post New]by bfgDeveron on Nov 1, 13 8:32 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
phisherman
Guppy
Guppy
164 Posts

Re:Post Your Mayan Prophecies: Cursed Island Tech Issues Here Only!

[Post New]by phisherman on Nov 2, 13 12:54 PM
Part way through the game...about half way during the puzzle to build the doll, my cursor disappeared never to return. It could only be seen in the menu bar and getting out and returning did not help. I noticed in the CE edition the same thing happened to people.

 
pako
Jellyfish
Jellyfish
12 Posts

Re:Post Your Mayan Prophecies: Cursed Island Tech Issues Here Only!

[Post New]by pako on Nov 3, 13 2:05 PM
I purchased game, when you click to play, it goes back to thanking you for playing the game. haven't even tried it yet

 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Post Your Mayan Prophecies: Cursed Island Tech Issues Here Only!

[Post New]by bfgDeveron on Nov 7, 13 2:06 PM
pako, It sounds like the game is crashing before it has a chance to open completely. I'd recommend running that game as an administrator to make sure it has all of the permissions it needs to run correctly.

phisherman It sounds like that might be a display issue. I'd recommend checking for updates on your computer to make sure everything is communicating as well as it can. To find out more about that, just click on the blue text below:

Game Crashing, Freezing, or Blank Screen

If these suggestions don't work, the next step would be to get in touch with our Tech Support Team so one of our Reps can help out further.

I hope this helps!

bfgDeveron

 

Re:Post Your Mayan Prophecies: Cursed Island Tech Issues Here Only!

[Post New]by juanatjtorres on Mar 8, 14 8:55 AM
i played the 60 minute demo, then i bought it, and now when i try to open the game it comes out error.

 
 
 
 
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