bfgDeveron
Dogfish
Dogfish
1,934 Posts

Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by bfgDeveron on Nov 13, 13 8:57 AM
If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
SilverBranch
Minnow
Minnow
232 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by SilverBranch on Nov 13, 13 9:16 AM
One of those rare games in which I click to play it (the demo), the mouse flickers as though starting to open the game and then nothing happens. I've tried to open the game 3 times and still nothing. Familiar with Big Fish broken games protocol from when this happened before, I know my drivers, directX etc are up-to-date, and am not interested in making a fuss to get this game to play so I won't bother contacting support. I just wanted to report the problem and consider the game a non-entity for me.

PC
Windows XP

 
dueler
Guppy
Guppy
190 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by dueler on Nov 13, 13 11:40 AM
Same here SilverBranch, had the same problem as you, if i remember correctly i had the same problem with the first one, so it's a no no from me too, thats some money saved

 
LadyBlue0321
Minnow
Minnow
217 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by LadyBlue0321 on Nov 13, 13 12:54 PM
Try opening the game through your :C drive. Go to Computer, C Drive (Or where your OS is stored), Program Files(X86), scroll through your lists until you come to the game name. Open that file and look for the *gamename* (In this case it's rd-am.exe, I think), anyway look for *gamename.exe* file and double click to start the game.

 
DixieKat
Squid
Squid
67 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by DixieKat on Nov 13, 13 3:20 PM
yet another BF dud, one of many that will not play

 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by bfgDeveron on Nov 13, 13 3:50 PM
Hello All,

LadyBlue0321 offers some great advice. If that doesn't work, another option would be to open that game as an administrator. This will ensure that the game has the permissions it needs to work correctly. For help doing that, just click on the blue text below:

Run Game as Administrator

If you're willing, our Tech Support Reps are always happy to help sort through issues like this.

I hope this helps!

bfgDeveron

 
dueler
Guppy
Guppy
190 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by dueler on Nov 14, 13 3:24 AM
LadyBlue0321 wrote:Try opening the game through your :C drive. Go to Computer, C Drive (Or where your OS is stored), Program Files(X86), scroll through your lists until you come to the game name. Open that file and look for the *gamename* (In this case it's rd-am.exe, I think), anyway look for *gamename.exe* file and double click to start the game.

Hi LadyBlue, no disrespect to you, i know you mean well and thanks for the heads-up on how to play the game (possibly), but i want to click to download the game and play it, i dont want to have to jump through hoops to hopefully play a game, i thought this game would "plug&play" so to speak, the first one was exactly the same for a lot of gamers and i thought they would have learned from it, but apparantly not so.
best wishes.

 

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by SharkiB on Nov 14, 13 6:52 AM
I have bought both Royal Defense and Royal Defense Invisible Threat. Both are still installed on my computer. I downloaded the trial for Royal Defense Ancient Menace and the game opens correctly - I can browse the shop and the different levels.

However it looks like I've completed all the levels and bought all the upgrades (which is true for both RD and RDIT) which of course can't be true for RDAM as it's just been released through Big Fish Games.

When I pick a level to play - the game bugs out and stops working with a cmd error message. I have browsed the help files and haven't found anything to help with this yet - please post a fix as I really enjoyed both the other games.

 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by bfgDeveron on Nov 14, 13 7:03 AM
Hello SharkiB,

That definitely sounds a bit odd.

I'd recommend uninstalling and reinstalling the game to ensure to all of the files download correctly. For help doing that, just click on the blue text below:

Uninstall/Reinstall a Game

If that doesn't work, this sounds like a case for our Tech Support Team. If you would get in touch with them, with a Dr. Felix Diagnostics Report, one of our Reps will be able to do some investigating to help sort this out.

I hope this is resolved for you quickly!

bfgDeveron

 
blueskies01
Guppy
Guppy
161 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by blueskies01 on Nov 14, 13 8:51 PM
Please see separate thread "Beware: Mac Version." On Mac 10.6.8, the game would not open. (Ignore the gnashing of fishy teeth.)

 
simhaup1
Seahorse
Seahorse
28 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by simhaup1 on Nov 17, 13 11:19 PM
I as well am having difficulties opening the game. I purchased it and updated all the stuff on my computer. It tries to open and then goes blank, and boots me back to the game manager. Any suggestions??

Thanks

ps. Its also not showing an exe. file in the folder it's in, as I tried running the game as an Administrator.

Edited on 11/17/2013 at 11:33:45 PM PST


 

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by blend880 on Nov 18, 13 6:01 AM
simhaup1 wrote:I as well am having difficulties opening the game. I purchased it and updated all the stuff on my computer. It tries to open and then goes blank, and boots me back to the game manager. Any suggestions??

Thanks

ps. Its also not showing an exe. file in the folder it's in, as I tried running the game as an Administrator.



Same here!!

 
ZuluDawn13
Guppy
Guppy
127 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by ZuluDawn13 on Nov 18, 13 5:06 PM
Although I enjoy the challenge of this game, there are difficulties in running it -

Unable to Put a Name in the Player Slot - it just adds my name to the word Player 1 ie Player 1 Mary..

Now I have persevered with this game and finished the first Land and wish to play the same Land with all its levels again - However, on the start up Menu, the game will not allow me to Click on and Activate another Player ie Player 2 slot.

I don't want to wipe out all the work completed under the name of Player 1 so how can I select and Start A New Game under a New Player in 2 Slot when its just greyed out and unselectible??

I just have a HP PC and wonder whether this game can be Patched for NON Mac PC's??

A lot of Crashing when lots of action is going on and then you have to Restart the entire level. Hmmm not a happy fishy here..

 

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by buntington on Nov 18, 13 6:26 PM
I'm running Mac 10.6.8 as well and the game will not open at all. It gives me some kind of error message (see below). Uninstalling and reinstalling does not help. My system is fully updated.

Dyld Error Message:
Library not loaded: /System/Library/Frameworks/StoreKit.framework/Versions/A/StoreKit
Referenced from: /Applications/Royal Defense - Ancient Menace.app/Contents/Resources/.Royal Defense - Ancient Menace.app/Contents/MacOS/Royal Defense
Reason: image not found

 

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by ScandalousEscort on Nov 18, 13 9:54 PM
ZuluDawn13 wrote: Unable to Put a Name in the Player Slot - it just adds my name to the word Player 1 ie Player 1 Mary..


Try using the <-Backspace key. I had to backspace to clear the player# name for mine.

ZuluDawn13 wrote: - However, on the start up Menu, the game will not allow me to Click on and Activate another Player ie Player 2 slot.


Just trying to help here, so I attempted to create another player. First, I clicked on the "Welcome..." space to create a new player. This took me to the "Profile" page where I could create/rename/delete profiles. I clicked on 'Create' and there was slot two; backspaced the player 2 away, and made a new name, clicked OK and had a new profile. I'm sorry you're having such a bad time. I hope this helps.

Player interface on this game does leave a lot to be desired...

Edited on 11/18/2013 at 9:57:32 PM PST


 

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by melissa85k on Nov 19, 13 8:24 AM
Exact same problem as sharkIB. Says I already played all levels, but when try to click on a level the game shuts down on me.

 
melody222
Seahorse
Seahorse
35 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by melody222 on Nov 22, 13 5:26 PM

I too am getting the error, rmd.exe. message too whats up with that?

Melody


SharkiB wrote:I have bought both Royal Defense and Royal Defense Invisible Threat. Both are still installed on my computer. I downloaded the trial for Royal Defense Ancient Menace and the game opens correctly - I can browse the shop and the different levels.

However it looks like I've completed all the levels and bought all the upgrades (which is true for both RD and RDIT) which of course can't be true for RDAM as it's just been released through Big Fish Games.

When I pick a level to play - the game bugs out and stops working with a cmd error message. I have browsed the help files and haven't found anything to help with this yet - please post a fix as I really enjoyed both the other games.

 

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by Sevenlillies on Nov 27, 13 5:07 PM
SilverBranch wrote:One of those rare games in which I click to play it (the demo), the mouse flickers as though starting to open the game and then nothing happens. I've tried to open the game 3 times and still nothing. Familiar with Big Fish broken games protocol from when this happened before, I know my drivers, directX etc are up-to-date, and am not interested in making a fuss to get this game to play so I won't bother contacting support. I just wanted to report the problem and consider the game a non-entity for me.

PC
Windows XP


Same here - so disappointed.

 
Yaelle
Pufferfish
Pufferfish
1,317 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by Yaelle on Jan 8, 14 4:41 AM
Wow. A lot of problems with this game.
I have not opened this in at least ohhh 3-5 weeks? Tried to today and it was giving me big problems with the cursor. From open to forced close. I was able to scroll around & occasionally see the page react, letting me know that the cursor was over that spot albeit invisible (hey. Maybe this is the Invisible Threat thing) but then after about 4 full minutes of trying to get the daggone non-existent cursor arrow to make its way to the exit area.....ugh. I gave up & had to force quit it.

I closed it to retry in case there were problems unrelated to the game. Nothing else was having issues. Later I reopened this game & the same story began again.

 
JamiSings
Guppy
Guppy
107 Posts

Re:Post Your Tech Issues For Royal Defense Ancient Menace Here Only!

[Post New]by JamiSings on Jan 26, 14 8:36 PM
Like the others I can't get the game to open at all. No matter what I try. And unlike some of the others, I have paid for it because I never had any trouble with the first one.

I've even tried uninstalling and reinstalling. I want to play!

 
 
 
 
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