krissywillow
Angelfish
Angelfish
1,084 Posts

[Post Your Tech Issues For Heroes of Solitairea Here Only!]

[Post New]by krissywillow on Dec 2, 13 5:08 AM
It won't run on my Win XP PC. It starts, but all the letters/words are weird boxes, and then it closes out (goes back to game manager).


Edited on 12/02/2013 at 8:49:28 AM PST


 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Technical problems for Heroes of Solitairea

[Post New]by bfgDeveron on Dec 2, 13 8:48 AM
Hello All,

Thanks for getting the tech thread started!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

Edited on 12/02/2013 at 8:48:50 AM PST


 

Re:[Post Your Tech Issues For Heroes of Solitairea Here Only!]

[Post New]by medinalisa24 on Dec 5, 13 10:03 AM
This game will not download on my pc and I have tried several times

 
bfgWendwater
Dogfish
Dogfish
1,911 Posts

Re:[Post Your Tech Issues For Heroes of Solitairea Here Only!]

[Post New]by bfgWendwater on Dec 5, 13 4:07 PM
Hey there medinalisa24,

I'm sorry to hear about your download troubles

I have provided a help article with some troubleshooting steps for these types of issues, which you can get to by clicking the blue text below:

Problems Downloading or Installation Failed

If the problem persists, please feel free to contact our Tech Support Team with a <as-html>Dr. Felix Report</as-html> and one of our Reps can help to solve the issue.

I hope this helps so you can play your game!

bfgWendwater

 
4194dave
Squid
Squid
76 Posts

Re:[Post Your Tech Issues For Heroes of Solitairea Here Only!]

[Post New]by 4194dave on Jan 3, 14 1:30 PM
I am having several technical issues with this game. The bonus cards keep disappearing from the screen. One time I play it, I will have many bonus cards to use and the very next hand they all disappear. Another technical issue is that the game skips levels. I will be working on a level and on the third hand (example) and that hand finishes and all of a sudden I am on the fifth hand (example) and the previous hands show many cards left.

 
Pixieydust
Guppy
Guppy
117 Posts

Re:[Post Your Tech Issues For Heroes of Solitairea Here Only!]

[Post New]by Pixieydust on Jan 11, 14 10:20 PM
I am having problems with cards acting all strange. In level 4 something I click on a card and the cards will disappear and I have to click on cards to see if that is the card I am searching for. It happened in the next level too. I am going to restart the program to see if that helps.

just wanted people to know they are not the only ones!

 
Pixieydust
Guppy
Guppy
117 Posts

Re:[Post Your Tech Issues For Heroes of Solitairea Here Only!]

[Post New]by Pixieydust on Jun 24, 14 8:31 PM
I too am having the same problem with the cards. I wonder why the devs don't even bother checking this out.

Makes me mad I did spend my money on this game.

 

Re:[Post Your Tech Issues For Heroes of Solitairea Here Only!]

[Post New]by Nikkidear_1 on Oct 2, 14 7:17 PM
Bought the game and downloaded it and it crashes upon launch every time tried uninstalling it and redownloading it and still crashes upon launch. Does not even get to the load screen. Not having this problem with any other Big Fish Game. Running on Mac OS 10.7.5.

 
 
 
 
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