orphaned
Angelfish
Angelfish
1,080 Posts

Post Any Technical Problems For Death at Cape Porto: A Dana Knightstone Novel here only

[Post New]by orphaned on Dec 29, 13 4:26 AM
please post any technical problems here ....

Edited on 12/29/2013 at 8:51:23 AM PST


 

Re:Post Any Technical Problems For Death at Cape Porto: A Dana Knightstone Novel here only

[Post New]by Intrepid_51 on Dec 29, 13 6:23 AM
I have enjoyed all of the prvious Dana Kinightstone game and I've been waiting for the SE of this game to be released and was excited to see it is finally here. I downloaded the demo and played it the full hour no problems and by then I was hooked so I bought the full version but it will not start the game. I've tried uninstalling and reinstallling and the game both from the Game Mgr and straight from my Purchase History and no matter what I've tried the game just is not being activated so all I get is the stupid "registry key required to activate" crap!! Well I'm really getting frustrated with it at this point! So before I uninstall it and count it as a loss of a game credit does anyone have any tips on what I can do to get it to work?
Has anyone else had this kind of problem with the full version of Death at Cape Porto?

Edited on 12/29/2013 at 6:51:14 AM PST


 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Post Any Technical Problems For Death at Cape Porto: A Dana Knightstone Novel here only

[Post New]by bfgDeveron on Dec 29, 13 8:51 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
loridobs
Starfish
Starfish
47 Posts

Re:Post Any Technical Problems For Death at Cape Porto: A Dana Knightstone Novel here only

[Post New]by loridobs on Dec 29, 13 3:34 PM
every time I click while in the game it takes me back to my desktop. I had the same problem with the CE.

I am running Windows 8.1

Edited on 12/29/2013 at 3:34:42 PM PST


 
bfgDeveron
Dogfish
Dogfish
1,934 Posts

Re:Post Any Technical Problems For Death at Cape Porto: A Dana Knightstone Novel here only

[Post New]by bfgDeveron on Dec 31, 13 10:24 AM
Intrepid_51, I'd recommend getting in touch with our Tech Support Team. They'll be able to help out with that registry key. To reach them just click on the blue text below:

Tech Support Team

loridobs I'd recommend checking for updates to software or drivers on your computer. Often this helps that communicate a bit better with the game and that will stop the game from crashing. For help doing that, just click on the blue text below:

Game Crashing, Freezing, or Blank Screen

If that doesn't help, the next step would be to contact our Tech Support Team so one of our Reps can help out with this.

I hope this helps!

bfgDeveron

 

Re:Post Any Technical Problems For Death at Cape Porto: A Dana Knightstone Novel here only

[Post New]by GingerNutGirl on Jan 12, 14 12:33 AM
Not sure if it's just me but I cannot get this game to play in widescreen - doesn't have this option in the menu and if I do play full screen I only get 3/4 of what I should see. I can play not in full screen but of course everything is tiny. Any suggestions in regard to what screen size I have to change to to play this game? I never have had to make any adjustments on any other games I have played here in the past!

 

Re:Post Any Technical Problems For Death at Cape Porto: A Dana Knightstone Novel here only

[Post New]by flying_iguanas on Feb 5, 14 12:48 PM
I'm at the time capsule, having dug it up. I unlocked the diary in the box with a key and got a letter, but now I can't get rid of the letter, which is blocking the HOS. It won't go away, there's no "X" to click, clicking around it just interacts with the HOS but with the letter still in the way, clicking on the letter just brings up dialogue (no new dialogue either), pressing ESC just brings up the menu box.

Is it a glitch?

 
popsicle4
Jellyfish
Jellyfish
11 Posts

Post Any Technical Problems For Death at Cape Porto: A Dana Knightstone Novel here only

[Post New]by popsicle4 on Feb 15, 14 3:16 PM
I have reaced the place where you join the second half of the note in the stable, but no matter what I try the note will not join. Any ideas???

 

Re:Post Any Technical Problems For Death at Cape Porto: A Dana Knightstone Novel here only

[Post New]by cristinutza_g on Feb 22, 14 12:46 AM
I have the same problem. But I see nobody answers to that yet.

 
Bobswife80
Seahorse
Seahorse
24 Posts

Re:Post Any Technical Problems For Death at Cape Porto: A Dana Knightstone Novel here only

[Post New]by Bobswife80 on Oct 16, 14 12:04 PM
THIS GAME FREEZES UP AT 58% AT DOWNLOAD.

 
 
 
 
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