Big Fish Charged Me

[Post New]by wildflower3 on Jan 3, 14 7:04 PM
I should have paid $7.99 for this game because I ordered it with the Code 'HOLLY'
and it was bought before the deadline of 11:59. I typed in 'HOLLY' and clicked
to add Code but you took $19.99 from my PayPal. My money was gone in a heart beat before I could click from Big Fish to my account ans was not allowed to confirm charge of $19.99! Beside that the game stunk!
Please return $12.00 to my account.
I buy a lot of your games but will not play your games any longer if the $12.00
is not returned to me.
mended_heart2@yahoo.com.


our Big Fish order confirmation
Big Fish
To Me
Dec 25 at 9:55 PM

Thank you for choosing Big Fish!



Here are the details of your recent purchase. Please keep this

receipt for your records.



=================================================================

Order Details
=================================================================

Order Number: 200770666

Order Placed On: 12/25/13 07:53:00 PM



DESCRIPTION QUANTITY PRICE SUBTOTAL

- Spirits of Mystery: The Silver Arrow Collector's Edition

1 $ 19.99 $ 19.99





Subtotal: $ 19.99

Tax: $ 0.00

Total: $ 19.99 USD

Edited on 01/03/2014 at 7:12:57 PM PST


 

Big Fish Charged Me

[Post New]by wildflower3 on Jan 3, 14 7:14 PM
wildflower3 wrote:I should have paid $7.99 for this game because I ordered it with the Code 'HOLLY'
and it was bought before the deadline of 11:59. I typed in 'HOLLY' and clicked
to add Code but you took $19.99 from my PayPal. My money was gone in a heart beat before I could click from Big Fish to my account ans was not allowed to confirm charge of $19.99! Beside that the game stunk!
Please return $12.00 to my account.
I buy a lot of your games but will not play your games any longer if the $12.00
is not returned to me.
mended_heart2@yahoo.com.


our Big Fish order confirmation
Big Fish
To Me
Dec 25 at 9:55 PM

Thank you for choosing Big Fish!



Here are the details of your recent purchase. Please keep this

receipt for your records.



=================================================================

Order Details
=================================================================

Order Number: 200770666

Order Placed On: 12/25/13 07:53:00 PM



DESCRIPTION QUANTITY PRICE SUBTOTAL

- Spirits of Mystery: The Silver Arrow Collector's Edition

1 $ 19.99 $ 19.99





Subtotal: $ 19.99

Tax: $ 0.00

Total: $ 19.99 USD

 
orphaned
Angelfish
Angelfish
1,080 Posts

Re:Big Fish Charged Me

[Post New]by orphaned on Jan 5, 14 10:13 AM
wildflower3:

BFG has best customer service EVER anywhere!!!

just contact them and it will be made MORE than right!!!!!

look up at top right - see where it says Help ? press that !!

and when you get into site - scroll down and at bottom left it will say :

still need help? contact us!!! press that and a remedy will soon be in place!!!

 

Re:Big Fish Charged Me

[Post New]by BarbaraFish on Jan 11, 14 5:37 AM
True that. I know no other company whose customer service is as good.

I'm from Chicago where there used to be a store called Marshall Field's (don't know if it's still there.) Anyway their policy was "give the lady what she wants." In a book about them they tell a story of a widow who wished to return monogrammed under-garments of her deceased husband...and they gave her a refund!

That is truly going too far in this day and age, but BFG really has great customer service. I doubt you will be disappointed.

 
 
 
 
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