52 Posts

Purchasing From Bank

[Post New]by Lestat195 on Jan 7, 14 8:33 AM
I have been trying to purchase coins and diamonds from the bank. Very strange because the screen tells me to "Please wait..." and then freezes. Upon closing the game and re-opening, my Achievements pages gives me credit for purchasing but there are no new coins or diamonds in my account.

Is there something I am not doing correctly or is this a glitch???

1,934 Posts

Re:Purchasing From Bank

[Post New]by bfgDeveron on Jan 7, 14 11:02 AM
Hello Lestat195,

I'm sorry to hear that this is happening.

I'd recommend restarting your computer completely and making sure other unnecessary programs are closed. Once you've done that, go ahead and try to purchase again.

If that doesn't work, I'd suggest getting in touch with our Tech Support Team with a Dr. Felix . One of our Reps would be happy to take a closer look at your system and help sort out why this is happening. They can be reached by clicking on the blue text below:

Contact Us

Because this is a tech issue, I'm going to go ahead and lock this thread. If you run into any issues like this in the future, feel free to post those in the dedicated Tech Thread for this game.

I hope this helps!


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