TnTexas
Angelfish
Angelfish
1,207 Posts

Logged in with another device? I don't play the game on another device.

[Post New]by TnTexas on Jan 21, 14 5:43 PM
Anybody ever been in the middle of playing the game and suddenly received the message: You logged in with another device when you don't play the game on another device? That just happened to me. I was playing the game when it froze and I exited out. When I tried to get back in, it said I had logged in with another device. I've tried several times to get back in, only to receive that message and not be allowed past the entrance gates with Sterling and his wives. Anybody else experiencing that?

 

Re:Logged in with another device? I don't play the game on another device.

[Post New]by 4PrivetDrive on Jan 21, 14 5:46 PM
Me too, and all my energy was gone as well. Had to hard boot to get out the first time. I cannot figure it out. Like you I have tried several times to get back in.

 
papa_pahs
Minnow
Minnow
289 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by papa_pahs on Jan 21, 14 5:46 PM
that just happened to me today too. I exited out of the game, rebooted my PC, and all was well when I loaded the game. Maybe that will work for you too.


UPDATE: hmmm ... I was happily playing the game and it bounced me out to the "enter" screen with the "logged in with another device" msg. This time, rebooting did NOT fix the problem

Edited on 01/21/2014 at 5:55:16 PM PST


 

Re:Logged in with another device? I don't play the game on another device.

[Post New]by morningdovehaven on Jan 21, 14 5:50 PM
Just happened to me too. I also do not have another device. Any suggestions from the DM pros would be greatly appreciated.


ETA - tried rebooting and starting over, but it's still telling me the same thing.


Edited on 01/21/2014 at 5:51:39 PM PST


 

Re:Logged in with another device? I don't play the game on another device.

[Post New]by 4PrivetDrive on Jan 21, 14 6:03 PM
Yeah, I tried again, same thing.

 
cthomas451
Squid
Squid
60 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by cthomas451 on Jan 21, 14 6:06 PM
The same thing is happening to me as well and I only play on my PC

 
Heavensmanor
Squid
Squid
66 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by Heavensmanor on Jan 21, 14 6:07 PM
Happening to me too !!! Previously linked it to Facebook so can get it back that way but it's very strange. Have contacted C S so will wait for reply. Sorry it's happening to you all but glad it's not just me !! I am playing on iPad.

Edited on 01/21/2014 at 6:08:33 PM PST


 
eli173
Manatee
Manatee
3,645 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by eli173 on Jan 21, 14 6:07 PM
Same thing just happened to me. First time I get this message. Apparently it has to do with the update. Playing on PC, win 7.

 

Re:Logged in with another device? I don't play the game on another device.

[Post New]by Bunker4602 on Jan 21, 14 6:07 PM
Same here just happened to me I saw a glimpse of BARE grounds and I am afraid to try again. Bunker hill

 
Em6980
Seahorse
Seahorse
20 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by Em6980 on Jan 21, 14 6:09 PM
Me too! Locked out !! Ahhhhhh!!

666 cathouse


Frustrating....

 
jtlg
Sea Anemone
Sea Anemone
2 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by jtlg on Jan 21, 14 6:09 PM
Just happened to me. Tried logging in several times and got the same message every time.

 
mrlcool1949
Squid
Squid
64 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by mrlcool1949 on Jan 21, 14 6:13 PM
yes happened to me as well lost everything silver gold and all the stuff I got lost my level as well even my name of the manor is gone PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!

 
John117LV426
Guppy
Guppy
120 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by John117LV426 on Jan 21, 14 6:14 PM
Happening to me too. I'm on my iPad and have never linked to facebook or used on another device. I haven't tried playing a game yet. I get the error message and am kicked out when trying to collect silver/juju and move objects.

 
Wuza
Guppy
Guppy
157 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by Wuza on Jan 21, 14 6:18 PM
Yep Just updated Went to play....Played about 5 mins.....Back to entry said I am logged in on another device....... so much for update.

 
Violetkitten
Squid
Squid
74 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by Violetkitten on Jan 21, 14 6:20 PM
It s happening to me too. Just started today. Big Fish Support: look into this problem please

 
doofus09
Herring
Herring
351 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by doofus09 on Jan 21, 14 6:20 PM
I guess it's time to take a break.

 
Chaosmandi
Guppy
Guppy
116 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by Chaosmandi on Jan 21, 14 6:22 PM
Same here. I just sent Customer Support a message about it.

If you're using iOS 7 and can't get your Dark Manor ID from the game before it kicks you out:
Open up Settings and scroll down until you see the Dark Manor entry in the left-hand menu. When you tap on that it should show your Dark Manor ID without you needing to open the DM app.

 

Re:Logged in with another device? I don't play the game on another device.

[Post New]by gellyfish on Jan 21, 14 6:23 PM
Same thing happening here

 
doofus09
Herring
Herring
351 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by doofus09 on Jan 21, 14 6:25 PM
Chaosmandi wrote:Same here. I just sent Customer Support a message about it.

If you're using iOS 7 and can't get your Dark Manor ID from the game before it kicks you out:
Open up Settings and scroll down until you see the Dark Manor entry in the left-hand menu. When you tap on that it should show your Dark Manor ID without you needing to open the DM app.


Great tip!

It works for iOS 6, too!

 
TnTexas
Angelfish
Angelfish
1,207 Posts

Re:Logged in with another device? I don't play the game on another device.

[Post New]by TnTexas on Jan 21, 14 6:26 PM
Chaosmandi wrote:Same here. I just sent Customer Support a message about it.

If you're using iOS 7 and can't get your Dark Manor ID from the game before it kicks you out:
Open up Settings and scroll down until you see the Dark Manor entry in the left-hand menu. When you tap on that it should show your Dark Manor ID without you needing to open the DM app.


This must be multi-platform problem. I only play on a PC.

Sorry to hear that so many are experiencing the same problem. Hopefully, the developers will get it fixed soon. If not, oh well. It was fun while it lasted.

 
 
 
 
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