Post your Midnight Castle (iOS) Technical Issues Here Only!

Hello Greyfox2,

I'm so glad your iPad was fix and that no Midnight Castle progress was lost! If your game is linked to a Facebook account (a feature only available to iOS players) then the game's progress reloaded after you signed back into the game.

In any case, I'd recommend recording the game's Friend Code. Our Midnight Castle Support Team can transfer progress from one profile to another as long as they have both the original and the new Friend Codes.

Please don't hesitate to PM me or another moderator if there are any remaining questions. We're here to help.

bfgBeruna

Hello everyone,

Thank you for your patience and understanding in regards to specific spam posts that sometimes appear in our forums. The Forum Moderation Team does its best to remove these posts as quickly as possible, and we apologize for the impact it has on our players enjoying and utilizing the forums. For more information about our actions for this issue as well as more about the persistent nature of the issue, please read our announcement below:

An important announcement regarding spam posts - May 24, 2017

Greyfox2, thank you for letting us know you're not on Facebook. While our game isn't created with the intention of being used with the iCloud service and we don't recommend relying on it, I'm glad it appears to have been able to help in this instance.

Thank you all for your patience again, and for your time. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello Firedragon13,

I'm sorry there's been recent trouble with the puzzle pieces in Midnight Castle. If Puzzle Packs were purchased but not puzzle pieces were received, then please contact our Midnight Castle Support Team. They'll be able to help you resolve this technical glitch.

If duplicate puzzles pieces were received in that pack, then I can definitely understand what a bummer that'd be. Puzzle pieces are rewarded at random, although certain pieces have different drop rates. This means that while it's impossible to predict which puzzle pieces will be rewarded to you, some pieces are more rare than others. I'm sorry that I'm not able to provide a more helpful answer.

Thanks for reaching out. Don't hesitate to PM me or another moderator. We're here to listen and glad to provide answers.

bfgBeruna

Hi Everyone,

Sorry to hear there have been a couple of issues! Let's see what we can work out together.

peanut242: Thank you for letting us know that you've run into this issue. Please go ahead and contact our Midnight Castle Support Team and include your Friend Code. If you recall which items this is happening with, specifically, that could also be very helpful for checking into this.

toltrider: I'm sorry to hear that happened. Sometimes there can be visual issues where friends disappear for a bit. Reloading the game can often correct that issue, so we suggest giving that a try if it ever comes up again. If they stay gone, however, please let our Midnight Castle Support Team know so we can better look into it.

As always, please feel free to contact one of our active Moderators if there are any other questions or concerns. We'll be happy to help out however we can.

bfgArinelle

Hello dollyflower,

I'm really sorry that Midnight Castle won't progress past being two-sixths of the way installed. Let's see what we can do to fix this.

Since installing an app requires a strong, stable connection, it’s better to be connected to Wi-Fi before starting the installation. If the mobile device isn't connected to a Wi-Fi source, please follow the steps below:

1. Open Settings.
2. Select Wi-Fi.
3. Verify that Wi-Fi is on and the device is connected to a network.
4. View the Wi-Fi icon (curved bars), to check the strength of the signal.

I'd also recommend taking a look at the suggestions in the help article below:

Connection issues

Please email our Midnight Castle Support Team for further assistance if those instructions don't help. Thanks for your patience. You're always welcome to PM the moderator if new questions arise, too.

bfgBeruna

Hello lcline1952,

I'm sorry to hear there was a loss of Friends on your Friend's List. I recommend seeing if there are players in the forum who would like to add you and you add them by checking out the currently available Spring Event threads as well as the following thread for iOS Friend Codes:

iOS Friend Codes

That should help with getting a Friend's List going again. Thank you for your time and patience, and I'm sorry that the game seems to have forgotten that list. I'll be sure to let the right teams know what you reported here today. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello DesertDruid,

Thanks for following up here to report what you've experienced. I definitely recommend staying in touch with our Midnight Castle Support Team with this information since you've already contacted them about these issues. If you still have access to the latest reply from working with our team, replying directly to this with these updated details would help them follow up and assist further. In any case, it will help update our investigation into this report. Thank you for your patience and time while working with our teams.

I'm sorry that this issue has persisted despite some troubleshooting as well as for that loss of progress. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello Bethcamm,

I'm sorry your friends disappear and reappear! Our Midnight Castle Support Team will be able to investigate this further than we can in the forums. Please email them and include your Friend Code with the inquiry.

Thanks for your patience, and I hope you continue to enjoy the Spring Event!

bfgBeruna