Post your TECH ISSUES for Mystery Trackers: Raincliff's Phantoms here

[Post New]by pondprowler on Mar 14, 14 12:33 AM
A thread to post your tech issues for this game!

If you need help right away, there's a Collector's Edition with lots of help:
http://www.bigfishgames.com/download-games/26043/mystery-trackers-raincliff-phantoms-ce/index.html

Edited on 03/14/2014 at 8:46:14 AM PST


 
jagran
Starfish
Starfish
45 Posts

Re:Post your TECH ISSUES for Mystery Trackers: Raincliff's Phantoms here

[Post New]by jagran on Mar 14, 14 7:54 AM
Can't play this. Right from the beginning the cursor is jumping all over the place and despite my adjusting the volume the sound is incredibly loud. Not like Elephant games - they are usually so good.

 
bfgWendwater
Dogfish
Dogfish
1,911 Posts

Re:Post your TECH ISSUES for Mystery Trackers: Raincliff's Phantoms here

[Post New]by bfgWendwater on Mar 14, 14 8:46 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
Patz155
Jellyfish
Jellyfish
19 Posts

Re:Post your TECH ISSUES for Mystery Trackers: Raincliff's Phantoms here

[Post New]by Patz155 on Mar 27, 14 4:28 AM
Can't put the fire out in the apartment......Walkthru says to touch the "wire", but there isn't a wire!!

 
SeverineSnape
Stingray
Stingray
5,357 Posts

Re:Post your TECH ISSUES for Mystery Trackers: Raincliff's Phantoms here

[Post New]by SeverineSnape on Mar 27, 14 2:45 PM
Patz155 wrote:Can't put the fire out in the apartment......Walkthru says to touch the "wire", but there isn't a wire!!
It's a trip wire that started the fire. You need to get the fire extinguisher from the ambulance.

 
dashwood95
Minnow
Minnow
273 Posts

Re:Post your TECH ISSUES for Mystery Trackers: Raincliff's Phantoms here

[Post New]by dashwood95 on Apr 13, 14 4:09 PM
The demo played fine, but after paying for the full version it's now slow as all get out. Even gave me a message saying it may run slow. Very disappointing, but I'm muddling through.

 
 
 
 
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