Post your Midnight Castle (iOS) Technical Issues Here Only!

If you are having problems getting the game to work correctly, we highly recommend going to Midnight Castle Help. Using Midnight Castle Help is always the quickest way to get technical problems resolved.

Specifically, the article below has helped many people the iOS version of Midnight Castle:

Crashing, Freezing, Game Won't Open (iOS)

While we can offer a known solution for technical issues in the Forums, or other tech savvy Pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support Team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using Midnight Castle Help, please get in touch with our Customer Support team. You can find a link to contact our Midnight Castle Support Team HERE.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what device you are playing the game on, so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

Apologies if this is not a technical issue.

I am level 9 and to progress Prof Pinfeathers says I need to craft a key to the tower. I have the coins, but need an item. The find button sends me to the broken carriage but I have been several times and don't get the item I need. This is the first time the find button hasn't produced a item.

Is this a fault, or am I doomed to keep visiting the carriage until I eventually get the item?

I am stuck on level 8 trying to get to the ice rock, keeps sending me to the crypt for the torch, but searched 30 times and not getting the torch, am I doing something wrong? I am playing on I pad.

In the mid of playing, the server is failed to connected. Internet is okay here as I can post here. I'm not sure what happened. Is it possible to check what happened to the server and make it up to me? Thanks.

Friend code:i125578

ANNENESS wrote:I am stuck on level 8 trying to get to the ice rock, keeps sending me to the crypt for the torch, but searched 30 times and not getting the torch, am I doing something wrong? I am playing on I pad.

Hi everyone, I'm having exactly the same problem as Anneness! The raven keeps on saying that I have to get to the ice rock and do a task for the troll. Then I click onto that, it takes me back to the iron knight and the (I'm guessing by the label) level 6 task, which sends me to look for the torch in the crypt. Having searched the crypt and spent diamonds on it, about 10 times, it never actually gives me the torch I need, but always something else. Clicking on the knight isn't helping either, he isn't active. Until I have completed that, it won't let me get the emerald key, so I can't unlock the castle. I hope this explanation wasn't too convoluted. Thanks for your help

Hello anyone... I'm having the same problem as cycs430 is... it says i'm unable to connect to the internet... I was on for a bit before it booted me off... but yet here i am... so... can someone please tell me what's up with that... I check to see if there was any updates to any game and there was not any... I'm also can't connect to dark manor at all either says the same thing... Please help a fellow player out and tell me something about this matter... thank you and happy gaming

I am having the same issue as Lucy Q regarding level 9. Any help or suggestions for this??

And another issue that I have is that when I attempt to connect via Facebook, I get a message that I have no internet connection, when I actually have a strong connection. Is this an iOS issue? Any suggestions as to fixes?

Hi Everyone,

Thanks for letting us know about those connection issues you are seeing in the iOS version of the game.

We are currently tracking the problem and we will be sure to post here in the forums as soon as we have more information. Please let us know if there are any changes and feel free to contact our Mobile Support Team if you would like to troubleshoot.

Thank you!

bfgWendwater

When I give gifts to friends quite often it will not give them the gift but at the same time it will substract my gifting ability - meaning they don't get the gift and I don't receive a card but I'm not able to give gifts anymore

Since the update I can not put the pieces into the amulet. I did receive the chained ball from the keeper but it is not in my inventory nor can I put it into the amulet. How shall I move on? Has anyone else have that problem?

I don't know if this counts as a technical issue, but the fact that you have to remain online is a real problem sometimes. I had just finished a HOG when It asked if I wanted to reconnect or quit. It would not let me choose reconnect. It would not let me choose quit. It would not let me click to collect my items. I had to unplug and reboot.

Further, if it tells you in the middle of a HOG that you are disconnected, you cannot select another object but your time keeps running down. If it is frozen, freeze it! Very frustrating to lack only one or two objects and boom.

I am still using XP.

Big Fish has a problem with my internet connection sometimes anyway. It is always on, but sometimes Fish insists I am not connected. Usually starting my web browser convinces it that I am on-line.

This has happened several times to me now! I go into a place to " search" and there are NO items in there to search for!!! Then I am stuck in a loop in the game! It won't let me out to do something else, it won't reset itself, by going out of the game and back in! I am stuck and can't play the game at all! I am playing on a I - Pad. The other day when it happened it finally re- set itself after several hours! This time, I shut it off over night...and came back to it this morning, and it was still stuck there...this time it was in the well, the last time it was in the carriage ( twice!) I am not only losing items by this happening! But time playing! I am on level 12, if that matters. This is very frustrating! And needs to be fixed! As there is nothing I can do, to fix it!

Finding a certain item....I have found....that if you have more than one "person" you are doing a quest for...it does the bottom one first! Regardless of what you "want" to find! Also when you are searching for an item...if you do not do it "fast enough" it will NOT give you what you want! I finally figured this out after about the 5th time trying for a certain item! You must be quick grasshopper ! :-)

I too can not connect to Facebook through the IOS Game. No problem getting on Facebook so appears to be just with this game. Am I doing something wrong. I have allowed access to the game, etc through FaceBook so not sure what the issue is this time.

I went to gift my friends today and it said I had already gifted today. Sorry didn't do anything.

I keep doing the flower but 1/2 the time i dont get the coins. why collect the flowers when you dont get the coins

LadyHawk151 wrote:This has happened several times to me now! I go into a place to " search" and there are NO items in there to search for!!! Then I am stuck in a loop in the game! It won't let me out to do something else, it won't reset itself, by going out of the game and back in! I am stuck and can't play the game at all! I am playing on a I - Pad. The other day when it happened it finally re- set itself after several hours! This time, I shut it off over night...and came back to it this morning, and it was still stuck there...this time it was in the well, the last time it was in the carriage ( twice!) I am not only losing items by this happening! But time playing! I am on level 12, if that matters. This is very frustrating! And needs to be fixed! As there is nothing I can do, to fix it!

This happens to me, usually in the broken carriage but not exclusively. I find that if you go out of the game, shut your ipad off, wait a moment, switch on again and go back into the game it sorts itself out right away.

MrsPuzzler wrote:I went to gift my friends today and it said I had already gifted today. Sorry didn't do anything.

Slightly different, but on 4 days I have gifted a friend but did not get a thank you card, although my gifting number went down. Twice on one day, once on two days, and three times on the fourth day. Totally irritating.

I have no inventory items and I don't know how to go back and restart. My Ipad is stuck. Please help me with this issue. My ID is i237994