Please post your TECH ISSUES for League of Mermaids: Pearl Saga here

[Post New]by pondprowler on Apr 2, 14 12:35 AM
A thread for your tech issues!

Edited on 04/02/2014 at 8:37:30 AM PST


 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:Please post your TECH ISSUES for League of Mermaids: Pearl Saga here

[Post New]by bfgVaiya on Apr 2, 14 8:36 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

 
puzzler46
Starfish
Starfish
42 Posts

Re:Please post your TECH ISSUES for League of Mermaids: Pearl Saga here

[Post New]by puzzler46 on Apr 2, 14 5:18 PM
Hi
I downloaded the League of Mermaids Pearl Saga the game I received was exactly the same as the League of Mermaids free version including no choice of timed or untimed or different games. Do I have to uninstall the free version to try out the new version? I really enjoy the free version and so was excited to see that there was a sequel.

Edited on 04/02/2014 at 5:20:46 PM PST


 
puzzler46
Starfish
Starfish
42 Posts

Re:Please post your TECH ISSUES for League of Mermaids: Pearl Saga here

[Post New]by puzzler46 on Apr 3, 14 6:06 PM
thanks for the info. I just thought maybe it didn't download properly.

 
 
 
 
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