Please post your TECH ISSUES for Emberwing: Lost Legacy here

[Post New]by pondprowler on Apr 13, 14 12:33 AM
A thread for your tech issues!

(Please note: I am not a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)

Edited on 04/13/2014 at 8:40:32 AM PST


 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:Please post your TECH ISSUES for Emberwing: Lost Legacy here

[Post New]by bfgVaiya on Apr 13, 14 8:40 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

 
flossytj
Starfish
Starfish
54 Posts

Re:Please post your TECH ISSUES for Emberwing: Lost Legacy here

[Post New]by flossytj on Apr 14, 14 7:15 AM
Have played the demo, and reallly enjoyed it, unfortunately when I go to buy the game a message error 118 comes up, and so won't let me go any further! any ideas?

 

Re:Please post your TECH ISSUES for Emberwing: Lost Legacy here

[Post New]by corgilover4vr on Apr 14, 14 11:28 PM
I'm trying to find the dragons on the coffin and the pieces will not rotate. The rotation sound is there but nothing else happens. Any ideas?

 
bessiegirl
Clownfish
Clownfish
738 Posts

Re:Please post your TECH ISSUES for Emberwing: Lost Legacy here

[Post New]by bessiegirl on Apr 17, 14 6:56 PM
Enough Tech issues that I am not sure whether I will buy this or not since I cannot re-load and play the demo. The most irritating one was the the game would go black and then minimize itself to my bar I would bring it back up and it would be in the pause mode and I would have to click to continue. Seemed to have stall issues that would sllllooooly disappear. Probably would not take a chance on it until it was a $2.99 special...then I wouldn't feel I lost too much if it continued to pull the "blackout" every 3 or 4 minutes....This for the SE version.

 

Re:Please post your TECH ISSUES for Emberwing: Lost Legacy here

[Post New]by whytephantom on Apr 25, 14 3:17 AM
corgilover4vr wrote:I'm trying to find the dragons on the coffin and the pieces will not rotate. The rotation sound is there but nothing else happens. Any ideas?


I too am having the same problem. Two weeks after your thread and the glitch on the Iron Maiden in the dungeon still hasn't been fixed. Miffed the game is still being sold as you can only play two thirds of it because of said glitch, still exactly the same, the wheels don't spin so, no item, cannot progress with the game!

 

cannot get wooden stick into axe head

[Post New]by blake1942 on May 2, 14 4:52 AM
pondprowler wrote:A thread for your tech issues!

(Please note: I am not a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)

 

cannot get wooden stick into axe head

[Post New]by Canhardlyblv on Sep 13, 14 10:34 AM
blake1942 wrote:
pondprowler wrote:A thread for your tech issues!

(Please note: I am not a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)

 

Re:Please post your TECH ISSUES for Emberwing: Lost Legacy here

[Post New]by Canhardlyblv on Sep 13, 14 10:36 AM
Having same problem getting wood post into axe; after an hour of every position, I'm trying here. HELP.

Edited on 09/13/2014 at 10:37:07 AM PST


 
 
 
 
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