Please post your TECH ISSUES for Riddles of The Mask here

[Post New]by pondprowler on Apr 14, 14 12:35 AM
A thread for your tech issues!

(Please note: I am not a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)

Edited on 04/14/2014 at 8:31:25 AM PST


 
bribling
Barracuda
Barracuda
3,396 Posts

Re:Please post your TECH ISSUES for Riddles of The Mask here

[Post New]by bribling on Apr 14, 14 5:18 AM
I can't set vol. It is either ON or OFF. If I try to adjust it, it will remain at full vol. no matter what setting I choose unless I choose to turn it off completely. I prefer to have a low vol.

 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:Please post your TECH ISSUES for Riddles of The Mask here

[Post New]by bfgVaiya on Apr 14, 14 8:31 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

 
polarglen
Starfish
Starfish
42 Posts

Re:Please post your TECH ISSUES for Riddles of The Mask here

[Post New]by polarglen on Apr 15, 14 2:08 PM
Sometimes when I put in a click correctly in a box, I get an error. If I click on the same box immediately afterward, it is OK. It's so frustrating, I have removed the game from my computer.

 
ThomAndJerry
Guppy
Guppy
118 Posts

Re:Please post your TECH ISSUES for Riddles of The Mask here

[Post New]by ThomAndJerry on Apr 18, 14 10:53 AM
The name of this game is RIDDLE of the mask. not RIDDLES. Check the game for yourself if you don't believe me.

 

Re:Please post your TECH ISSUES for Riddles of The Mask here

[Post New]by Elizabetsy on Apr 22, 14 1:20 PM
Hi:
I can no longer play the game as it says error upon booting up. I finished the first mask level and now can't get the game to open. I have deleted the entire game and reinstalled it but no improvement. It won't open anymore.

 
ThomAndJerry
Guppy
Guppy
118 Posts

Re:Please post your TECH ISSUES for Riddles of The Mask here

[Post New]by ThomAndJerry on May 21, 14 6:36 PM
ThomAndJerry wrote:The name of this game is RIDDLE of the mask. not RIDDLES. Check the game for yourself if you don't believe me.



Is anyone planning on resolving this?

 
 
 
 
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