Please post your TECH ISSUES for Wonderland Adventures: Planet of the Z-Bots here

[Post New]by pondprowler on May 3, 14 12:36 AM
A thread for your tech issues!

(Please note: I am not a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)


Edited on 05/03/2014 at 9:16:12 AM PST


 
machamc
Seahorse
Seahorse
39 Posts

Re:Please post your TECH ISSUES for Wonderland Adventures: Planet of the Z-Bots here

[Post New]by machamc on May 3, 14 7:42 AM
When I try to start this game, I am told I need a Windows feature called DirectPlay and am asked if I want to install it. Is this a Microsoft feature and why wasn't it part of the installation process?

 
bfgWendwater
Dogfish
Dogfish
1,911 Posts

Re:Please post your TECH ISSUES for Wonderland Adventures: Planet of the Z-Bots here

[Post New]by bfgWendwater on May 3, 14 9:15 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
muttnutt
Starfish
Starfish
47 Posts

Re:Please post your TECH ISSUES for Wonderland Adventures: Planet of the Z-Bots here

[Post New]by muttnutt on May 3, 14 4:30 PM
When I try to re-load a game I have played it keeps coming up "Memory violation error" Does anyone know what that is?

 
parkfamks
Seahorse
Seahorse
39 Posts

Re:Please post your TECH ISSUES for Wonderland Adventures: Planet of the Z-Bots here

[Post New]by parkfamks on May 17, 14 4:52 PM
When I save my game, the squares that usually hold pictures of where you saved are black. Any idea what I could do? (I'm on a PC with windows 8, don't know if that makes a difference or not)

 
 
 
 
Go to: