Please post your TECH ISSUES for Surface: Reel Life here

[Post New]by pondprowler on May 4, 14 12:35 AM
A thread for your tech issues!

(Please note: I am not a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)

Edited on 05/04/2014 at 8:49:03 AM PST


 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:Please post your TECH ISSUES for Surface: Reel Life here

[Post New]by bfgVaiya on May 4, 14 8:48 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

 
Giliraz
Herring
Herring
339 Posts

Re:Please post your TECH ISSUES for Surface: Reel Life here

[Post New]by Giliraz on May 4, 14 6:29 PM
the demo is running in slow motion... it's impossible to play...

 

Re:Please post your TECH ISSUES for Surface: Reel Life here

[Post New]by gfsdsgfsdgf on May 9, 14 2:38 PM
I bought the game and the first time I played it I got to the point where you go through the movie screen and then head down the cliff with the rope and the game crashed. When I restarted it, it told me my profile had been corrupted and progress had been deleted. So I uninstalled and reinstalled the game. When I played the second time; i got through the movie screen, put out the fire on the tiki post, reattached the wing, started to play the match game and it did the same thing.

 
bigdave02
Minnow
Minnow
228 Posts

Re:Please post your TECH ISSUES for Surface: Reel Life here

[Post New]by bigdave02 on May 26, 14 3:59 AM
At Cinecity TV shop,the game crashes after playing the video.

 
 
 
 
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