Please post your TECH ISSUES for Jane Angel 2: Fallen Heaven here

[Post New]by pondprowler on May 5, 14 12:33 AM
A thread for your tech issues!

(Please note: I am not a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)

Edited on 05/05/2014 at 8:31:39 AM PST


 
belamba
Angelfish
Angelfish
1,058 Posts

Re:Please post your TECH ISSUES for Jane Angel 2: Fallen Heaven here

[Post New]by belamba on May 5, 14 2:51 AM
Running W8 the game started by closing down and saying I'm short on memory which is rubbish.
I clicked on expert mode in options, but when game started it went back to casual.
I got to a door with a lock, and needed to use the hammer, but after 20 mins of trying realised it wasn't going to work. The hint showed a different place to use the hammer, but whatever I did, nothing worked.
I changed screen res to lower, but still wouldn't work then ran out of trial hour.

Edited to say I restarted the trial hour with a new profile, and it turned out the hint button was showing me the wrong place to use the hammer....! Only discovered it by reverting to casual mode though.

Edited on 05/05/2014 at 3:05:43 AM PST


 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:Please post your TECH ISSUES for Jane Angel 2: Fallen Heaven here

[Post New]by bfgVaiya on May 5, 14 8:31 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

 
Jewel1111
Seahorse
Seahorse
21 Posts

Re:Please post your TECH ISSUES for Jane Angel 2: Fallen Heaven here

[Post New]by Jewel1111 on May 5, 14 3:01 PM
I am in the hospital in the game, looking for documents and trying to exit the room. The hint button shows sparklies BEHIND the inventory bar. The inventory bar does not go down. Cannot click on the sparkley area. Am I doing something wrong? Advice? Thanks!

 
mimchen
Jellyfish
Jellyfish
15 Posts

Re:Please post your TECH ISSUES for Jane Angel 2: Fallen Heaven here

[Post New]by mimchen on May 7, 14 3:34 AM
Can't get to the computer. I hace a stick, a cellphone and a key. The hint shows me were to go, but nothing happens! Please help!

 
tophen
Minnow
Minnow
214 Posts

Re:Please post your TECH ISSUES for Jane Angel 2: Fallen Heaven here

[Post New]by tophen on May 12, 14 10:12 AM
in hospital need 3 meds.get the last one off night stand when I put it with last 2 it goes back to night stand.?

 
jramme
Minnow
Minnow
251 Posts

Re:Please post your TECH ISSUES for Jane Angel 2: Fallen Heaven here

[Post New]by jramme on May 29, 14 11:14 AM
Jewel1111 wrote:I am in the hospital in the game, looking for documents and trying to exit the room. The hint button shows sparklies BEHIND the inventory bar. The inventory bar does not go down. Cannot click on the sparkley area. Am I doing something wrong? Advice? Thanks!


I am having the same problem. Has anybody figured out a solution?

 

Re:Please post your TECH ISSUES for Jane Angel 2: Fallen Heaven here

[Post New]by psywarrior_84 on Jun 4, 14 2:40 AM
no matter what I try cant get the hammer to work on the lock to escape the ship, please help

 
talba
Sea Anemone
Sea Anemone
1 Posts

Re:Please post your TECH ISSUES for Jane Angel 2: Fallen Heaven here

[Post New]by talba on Aug 23, 14 3:44 PM
Pick up the hammer and click the vase on the left side of the screen to break it and retrieve the key. Use the key to open the lock.

 
 
 
 
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