Please post your TECH ISSUES for Grim Facade: A Wealth of Betrayal here

[Post New]by pondprowler on May 23, 14 12:41 AM
A thread for your tech issues!

(Please note: I am not a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)


Edited on 05/23/2014 at 8:59:07 AM PST


 
bfgWendwater
Dogfish
Dogfish
1,911 Posts

Re:Please post your TECH ISSUES for Grim Facade: A Wealth of Betrayal here

[Post New]by bfgWendwater on May 23, 14 8:58 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
agnesnic
Seahorse
Seahorse
37 Posts

Re:Please post your TECH ISSUES for Grim Facade: A Wealth of Betrayal here

[Post New]by agnesnic on May 23, 14 3:57 PM
There seems to be a bug in this game - when zooming on item you do not see what you are focusing on eg man lying in the street zoom ring focuses on the middle of the street not on the man's hand. This did not happen on the beta test I did on this game.

 
molla311
Stingray
Stingray
4,680 Posts

Re:Please post your TECH ISSUES for Grim Facade: A Wealth of Betrayal here

[Post New]by molla311 on May 24, 14 11:18 AM
I have the same problem with the zooming, both on SE and CE of this game.
Had no such problems with the others of the grim games.

 
amminnc
Guppy
Guppy
144 Posts

Re:Please post your TECH ISSUES for Grim Facade: A Wealth of Betrayal here

[Post New]by amminnc on May 25, 14 6:17 PM
I can't get this game to play; the message says "game not supported by my video card." I'm not having that problem with any other games... Any ideas?

 
iamshiva
Guppy
Guppy
167 Posts

Re:Please post your TECH ISSUES for Grim Facade: A Wealth of Betrayal here

[Post New]by iamshiva on Jun 10, 14 2:49 PM
Have 60 min. left but game won't open.GMs fault or games?

 
catbag8717
Angelfish
Angelfish
1,163 Posts

Re:Please post your TECH ISSUES for Grim Facade: A Wealth of Betrayal here

[Post New]by catbag8717 on Jun 16, 14 2:45 AM
Posting this here for benefits.

WHAT TO DO IF YOUR CUSTOM CURSOR IS NOT WORKING FOR THIS GAME??

I'm using Windows 8. This works every time! Sometimes, when I start the game, my custom cursor sticks to one spot and I can't do anything. So here's what I do:
press CTRL+ALT+DEL. Then click on TASK MANAGER.
You will go back in to the game and the custom cursor will work fine!

 
 
 
 
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