Please post your TECH ISSUES for Fantasy Mosaics 2 here

[Post New]by pondprowler on May 27, 14 12:36 AM
A thread for your tech issues!

(Please note: I am not a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)


Edited on 05/27/2014 at 8:10:50 AM PST


 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:Please post your TECH ISSUES for Fantasy Mosaics 2 here

[Post New]by bfgVaiya on May 27, 14 8:10 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

 
jocarl17
Seahorse
Seahorse
31 Posts

Re:Please post your TECH ISSUES for Fantasy Mosaics 2 here

[Post New]by jocarl17 on May 28, 14 8:28 AM
When I tried to play the game, Norton messaged me that it was "acting suspiciously" and it quarantined the game! That's a first. I did contact tech support and am waiting for an answer. Just wanted to see if anyone else had a problem.

My computer did crash yesterday, but I do not know if this game was the cause.

 

Re:Please post your TECH ISSUES for Fantasy Mosaics 2 here

[Post New]by rsullivan4102 on Jun 22, 14 4:11 AM
The game will not load. Not this one and not Fantasy Mosaics original. VERY frustrating. I love mosaic games and want to try this one. It's a good thing I tried before I bought it. When I click on play, it sends me back to game manager and says I have 60 minutes left to play.. but won't open!

 

Re:Please post your TECH ISSUES for Fantasy Mosaics 2 here

[Post New]by bocelt11 on Jul 4, 14 6:15 AM
same thing here - I get a partial load but a frozen cursor. Something is up with the Fantasy Mosaic games.

 
pancakey
Squid
Squid
62 Posts

Re:Please post your TECH ISSUES for Fantasy Mosaics 2 here

[Post New]by pancakey on Jul 5, 14 10:00 PM
Mine gets stuck right after the opening garden sequence, same thing with the original Fantasy Mosaics. PC, XP SP3.

 
hcatb
Seahorse
Seahorse
39 Posts

Re:Please post your TECH ISSUES for Fantasy Mosaics 2 here

[Post New]by hcatb on Jul 9, 14 10:24 AM
rsullivan4102 wrote:The game will not load. Not this one and not Fantasy Mosaics original. VERY frustrating. I love mosaic games and want to try this one. It's a good thing I tried before I bought it. When I click on play, it sends me back to game manager and says I have 60 minutes left to play.. but won't open!


Same thing happened to me. I just bought #3 and it won't open either! What's going on with these games?

 
chrismac
Jellyfish
Jellyfish
11 Posts

Re:Please post your TECH ISSUES for Fantasy Mosaics 2 here

[Post New]by chrismac on Sep 3, 14 7:43 PM
When I leave the game and then go back it starts the game all over. Why doesn't save what I have already done?

 
 
 
 
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