Please post your TECH ISSUES for Royal Detective: Queen of Shadows here

[Post New]by pondprowler on May 30, 14 12:33 AM
A thread for your tech issues!

(Please note: I am not a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)

Edited on 05/30/2014 at 11:24:37 AM PST


 
bfgMurrumbidgee
Moderator
Moderator
1,338 Posts

Re:Please post your TECH ISSUES for Royal Detective: Queen of Shadows here

[Post New]by bfgMurrumbidgee on May 30, 14 11:23 AM
G'day,

Thanks for getting this started for us pondprowler and for adding our usual post. Sorry for my late start today.
For extra visibility I'll still post our one with the links and colours

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgMurrumbidgee

 
cnbmimi11
Guppy
Guppy
192 Posts

Re:Please post your TECH ISSUES for Royal Detective: Queen of Shadows here

[Post New]by cnbmimi11 on May 31, 14 6:19 PM
did not get full 90 minutes. Only got 52 mins

 

No inventory

[Post New]by hersheychapman on Jun 4, 14 7:39 AM
I can not access my inventory, it is there and pops up when I collect something but I can not access it when I want to see what I have or use something, any thoughts?


 
nanajak53
Jellyfish
Jellyfish
15 Posts

Re:Please post your TECH ISSUES for Royal Detective: Queen of Shadows here

[Post New]by nanajak53 on Jun 9, 14 9:05 PM
I have got 3/4 of the way through the last chapter and now my game is very jerky and slow. The rest of the game has played with now problems. please help. I have uninstalled and reinstalled but still the same problem.


Edited on 06/09/2014 at 9:07:09 PM PST


 

Re:Please post your TECH ISSUES for Royal Detective: Queen of Shadows here

[Post New]by marshamank on Jul 6, 14 6:04 PM
My game freezes when I get to the Quay of Shadows. There is no control of the mouse so I can use the light. Otherwise the game is good. I have the standard version not the collectors issue. Please help

 
omoomo
Seahorse
Seahorse
21 Posts

Re:Please post your TECH ISSUES for Royal Detective: Queen of Shadows here

[Post New]by omoomo on Dec 31, 14 11:20 AM
why is help page locked????????????

 
 
 
 
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