Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition here

[Post New]by pondprowler on Jun 12, 14 12:34 AM
(Please note: I am not a BFG employee or a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)

Edited on 06/12/2014 at 8:49:52 AM PST


 

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition he

[Post New]by noondesign on Jun 12, 14 3:04 AM

the game not working with me I want to try it first

can you help me please !!!?

 

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition he

[Post New]by shelterhill on Jun 12, 14 3:08 AM
What is not working?? can you download the game??

 

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition h

[Post New]by noondesign on Jun 12, 14 3:20 AM
shelterhill wrote:What is not working?? can you download the game??




yes I downloaded game but its not lunching to start playing

 

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition

[Post New]by leapfrog0202 on Jun 12, 14 3:32 AM
noondesign wrote:
shelterhill wrote:What is not working?? can you download the game??




yes I downloaded game but its not lunching to start playing


Oftentimes all you need is to uninstall and reinstall. Good luck!

 

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition

[Post New]by shelterhill on Jun 12, 14 3:33 AM
Or take a look here ;
http://bigfishgames.custhelp.com/app/answers/detail/a_id/158

Hm... you can find it below every page at Customer support...


Edited on 06/12/2014 at 3:37:11 AM PST


 
kpajak
Squid
Squid
69 Posts

shakey cut scenes

[Post New]by kpajak on Jun 12, 14 5:06 AM
HI. well, once again a problem, yesterdays game froze, and todays game, every time there is a cut scene, or dialogue, the game jumps and gets fuzzy, very frustrating.

 
feebee
Jellyfish
Jellyfish
11 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition he

[Post New]by feebee on Jun 12, 14 7:23 AM
Yet another game not working MY COMPUTER IS UPTO DATE !!!!! seriously thinking of leaving Ive have hundreds of games from bf but this past few months have been terrible if the problems are not sorted Im off

 

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition h

[Post New]by assistant2 on Jun 12, 14 7:46 AM
feebee wrote:Yet another game not working MY COMPUTER IS UPTO DATE !!!!! seriously thinking of leaving Ive have hundreds of games from bf but this past few months have been terrible if the problems are not sorted Im off

I totally agree good game but keeps freezing

 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition he

[Post New]by bfgVaiya on Jun 12, 14 8:49 AM
Hey there Everyone,

I'm so sorry to see some of you are having trouble with getting the game to start and trouble with freezing!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

 
_DD_
Flounder
Flounder
2,115 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition

[Post New]by _DD_ on Jun 12, 14 9:09 AM
There's an issue with the Profiles in this game.

I wanted to test something quickly (in the attic, after I had left it already) and set up a 2nd profile for it. When returning to my main / first profile, all its progress was gone, reset to the start.

I tested this then with 2 more new profiles and this error can be reproduced: Every time you set up a new profile, the profile that was used right before this new one, will be reset to zero / the starting point.

Not a good idea, folks.

Win 7 Professional (Service Pack 1) 64 Bit

Edited on 06/12/2014 at 9:09:51 AM PST


 
Hespera
Angelfish
Angelfish
1,170 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition h

[Post New]by Hespera on Jun 12, 14 10:23 AM
feebee wrote:Yet another game not working MY COMPUTER IS UPTO DATE !!!!! seriously thinking of leaving Ive have hundreds of games from bf but this past few months have been terrible if the problems are not sorted Im off


What do you mean by "up to date"?

If you are referring to your MicroSoft updates (having automatic updates turned on) that's great. However, there's more to consider.

You must also (manually) update your graphics driver (NVIDIA [www.nvidia.com › NVIDIA], INTEL [www.intel.com/p/en_US/support/detect/graphics], AMD/RADEON [support.amd.com/en-us/download]) and Adobe Flash Player* (www.adobe.com/support/flashplayer/downloads) and Java (java.com/en/download).

*Flash Player must be updated in each browser you use (Internet Explorer, Fire Fox, Chrome, etc.)

You (or someone physically at your computer) are the only one who can download/update these items on your PC and they must be updated in order for programs (games) to run properly. Many of these utilities offer automatic notifications when updates are available.

 
Hespera
Angelfish
Angelfish
1,170 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition

[Post New]by Hespera on Jun 12, 14 10:27 AM
_DD_ wrote:There's an issue with the Profiles in this game.

I wanted to test something quickly (in the attic, after I had left it already) and set up a 2nd profile for it. When returning to my main / first profile, all its progress was gone, reset to the start.

I tested this then with 2 more new profiles and this error can be reproduced: Every time you set up a new profile, the profile that was used right before this new one, will be reset to zero / the starting point.

Not a good idea, folks.

Win 7 Professional (Service Pack 1) 64 Bit


I'm thinking the developers are only allowing one active profile at a time on purpose because of the choices for the persona. This may or may not be mentioned in the Strategy Guide. If not, it should be.

 
_DD_
Flounder
Flounder
2,115 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition

[Post New]by _DD_ on Jun 12, 14 10:59 AM
Hespera wrote:
I'm thinking the developers are only allowing one active profile at a time on purpose because of the choices for the persona. This may or may not be mentioned in the Strategy Guide. If not, it should be.

At the very least - in capital letters - and if so, it probably would have been better not to allow several profiles at all (AND mention it and why). If so, it is still a bad execution of an idea that a player doesn't have to expect.
As it is now, just imagine that 2 ppl in a family are playing the game on the same computer, player nr 2 setting up their profile one day after player nr 1... such fun.

I'm not convinced of this Dev-idea as reason, though, because, as I said, a new profile only resets the (one) profile that was used right before the new one, and only the moment the new profile is created. After creating them, the several profiles can be used and will save. One "just" has to set up several at once, so to speak.

 
feebee
Jellyfish
Jellyfish
11 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition

[Post New]by feebee on Jun 12, 14 1:07 PM
Hespera wrote:
feebee wrote:Yet another game not working MY COMPUTER IS UPTO DATE !!!!! seriously thinking of leaving Ive have hundreds of games from bf but this past few months have been terrible if the problems are not sorted Im off


What do you mean by "up to date"?

If you are referring to your MicroSoft updates (having automatic updates turned on) that's great. However, there's more to consider.

You must also (manually) update your graphics driver (NVIDIA [www.nvidia.com › NVIDIA], INTEL [www.intel.com/p/en_US/support/detect/graphics], AMD/RADEON [support.amd.com/en-us/download]) and Adobe Flash Player* (www.adobe.com/support/flashplayer/downloads) and Java (java.com/en/download).

*Flash Player must be updated in each browser you use (Internet Explorer, Fire Fox, Chrome, etc.)

You (or someone physically at your computer) are the only one who can download/update these items on your PC and they must be updated in order for programs (games) to run properly. Many of these utilities offer automatic notifications when updates are available.

 
feebee
Jellyfish
Jellyfish
11 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition h

[Post New]by feebee on Jun 12, 14 1:09 PM
because so many games DO NOT run or play Ive done all the updates checked everything possible check on my computer ans the games still DO NOT WORK !!!

 
tdmj5
Jellyfish
Jellyfish
19 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition h

[Post New]by tdmj5 on Jun 12, 14 3:56 PM
game shuts down after fix fuse and put it in it crashs.2 times now.wish bf would STOP making these games so big.It's a game people not a movie.

 
Cindy6933
Jellyfish
Jellyfish
13 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition h

[Post New]by Cindy6933 on Jun 12, 14 6:01 PM
I installed and played about 5 minutes; stopped the game and deinstalled it. The game will freeze up, the cursor will not move during the dialogue scenes and my computer is frozen. Not a purchase item for me.

 
rdekker1
Guppy
Guppy
104 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition h

[Post New]by rdekker1 on Jun 12, 14 9:16 PM
Can't even get the game started. As soon as I click play the game comes on and then the game closes itself. I uninstalled and then reinstalled but same problem. This is the third game in the last couple of months that has done this. I have the other two Rite Of Passage games and wanted to try this one. Very disappointing. Thought maybe it was my computer because it's getting older and acting strange but I can play the games I have previously bought. And I've been seeing other people with problems so it sounds like it's the game. Oh well. Hopefully if they fix the bugs I will try it again. But for now it's a no buy for me.

 
Hespera
Angelfish
Angelfish
1,170 Posts

Re:Please post your TECH ISSUES for Rite of Passage: Hide and Seek Collector's Edition

[Post New]by Hespera on Jun 13, 14 7:42 AM
feebee wrote:because so many games DO NOT run or play Ive done all the updates checked everything possible check on my computer ans the games still DO NOT WORK !!!


Is it possible you don't have enough free space or sufficient memory?

 
 
 
 
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