hermette
Starfish
Starfish
44 Posts

Help

[Post New]by hermette on Jun 12, 14 3:54 PM
When I want to buy whatever it is while in this game, I'm taken to a screen that says something about bigfish online store, where I should be able to approve the purchase I requested. Problem is when the online store pops up, my mouse pointer disappears and the screen appears to be frozen. I have a new pc with windows 8 and can't find a darn thing. Can someone please help?

 
ekstra2000
Pufferfish
Pufferfish
1,357 Posts

Re:Help

[Post New]by ekstra2000 on Jun 12, 14 6:17 PM
File with customer service. Send a Dr. Felix report...they'll probably be able to tell you what settings need to be changed.

 
bfgWendwater
Dogfish
Dogfish
1,911 Posts

Re:Help

[Post New]by bfgWendwater on Jun 13, 14 3:15 PM
Hey hermette,

I'm very sorry about that freezing issues during your in-game purchases.

ekstra2000 is right! I definitely recommend contacting our Tech Support Team with a Dr. Felix Report. This was our Reps will have the information they need to help troubleshoot that issue.

In the future, please feel free to post any problem you may have in our dedicated tech thread for PC HERE or for Mobile HERE. This will help us better track the issue and you are more likely to get a response from other users.

Since this appears to be a technical issue, I will need to lock this thread.

bfgWendwater

 
 
 
 
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