Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by pondprowler on Jul 9, 14 12:33 AM
A thread for your tech issues!

(Please note: I am not a BFG employee or a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)

Edited on 07/09/2014 at 8:48:29 AM PST


 

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by pete0grr on Jul 9, 14 3:19 AM
Progression Blocker.

Level 37 is a stale mate.
Make as many matches as you like, you cannot progress.

 
bfgWendwater
Dogfish
Dogfish
1,911 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by bfgWendwater on Jul 9, 14 8:47 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
ecblisa
Stingray
Stingray
5,078 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by ecblisa on Jul 9, 14 11:42 AM
I am also stuck at level 37. When all the tiles are gone, the ships will not pop up, and after that nothing works except the powerups, but those don't shake loose the ships, either. I've gone completely out of the game and started over twice, but no change. I sure hope there will be a fix for this, because it's a nice game.

 

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by Annielb on Jul 9, 14 3:55 PM
Looks like a big glitch on level 37. Shame as this is a good game overall. Hope BFG get it sorted soon.

 
5TooMany
Jellyfish
Jellyfish
11 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by 5TooMany on Jul 9, 14 6:02 PM
Also having the same problem as everyone else with level 37.
PC running Windows 8.

 

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by juultje35 on Jul 9, 14 6:34 PM
having the same problem, also stuck on level 37, after u done the color thing its frozen

 
wwhitley56
Seahorse
Seahorse
27 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by wwhitley56 on Jul 9, 14 7:57 PM
I downloaded it from another site a few days ago and it did the same thing on level 37.I was hoping it would work this time but same problem .

 
kythuff167
Seahorse
Seahorse
25 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by kythuff167 on Jul 9, 14 8:36 PM
same issue with level 37 as everyone else windows 8

 

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by jatsjklot on Jul 10, 14 12:09 AM
Game keeps freezing on level 37 I have reinstalled it and made no difference

 
chrijolie
Jellyfish
Jellyfish
10 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by chrijolie on Jul 10, 14 12:29 AM
Same problem here, ships won t appear!

 

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by pete0grr on Jul 10, 14 12:45 AM
Yea, like I said - Progression Block on Level 37. XP/Vista/7/8

You can do all that crap bfgWendwater suggested, but none of that will help you.
The level files need to be edited by BFG or the developer.

Don't buy this game until it has been updated.

 

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by sylkama on Jul 10, 14 3:38 AM
Same problem

 

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by grandmagin on Jul 10, 14 5:21 AM
Was enjoying game until I hit level 37. STUCK!!!! Also, a few other levels had problems but they usually disappeared when I went back to the menu. Not so for level 37 which just sits there and you can't do anything once you clear and need the ships to appear. Hope BF can fix this.

 
bfgMurrumbidgee
Moderator
Moderator
1,338 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by bfgMurrumbidgee on Jul 10, 14 8:28 AM
G'day,

Thanks for taking the time to bring the trouble with level 37 to our attention.

We'll investigate further and keep you guys updated when we know more.

bfgMurrumbidgee

 
Rosa96
Starfish
Starfish
46 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by Rosa96 on Jul 10, 14 8:31 AM
I am stuck on Level 37 as well.

 
chrijolie
Jellyfish
Jellyfish
10 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by chrijolie on Jul 10, 14 10:57 AM
I contacted Big Fish this morning about this problem and this afternoon i
already had a coupon for a new game, so they know there is a problem with
this game!

 
5TooMany
Jellyfish
Jellyfish
11 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by 5TooMany on Jul 10, 14 1:42 PM
I also contacted support and apparently fixing the game is at the developer's discretion so it may or may not happen.

I also received a coupon which I think is excellent customer service!

Thanks Big Fish.

 
wwhitley56
Seahorse
Seahorse
27 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by wwhitley56 on Jul 10, 14 8:46 PM
I used the update to fix the problems and made it through a few more levels and now its freezing when I try to use the powerups . Tired of trying !!

 
judithannegg
Guppy
Guppy
180 Posts

Re:Please post your TECH ISSUES for Rise of Dynasty here

[Post New]by judithannegg on Jul 10, 14 9:07 PM
Level 29. No problems until then. Make a few matches, then half of the board has blanks on it. Nothing to match up with, just blank boards. Really? Uninstalled and reinstalled and still at level 29. Actually bought this and have been part of BFG for years and was looking forward to new Match 3 game... Yes my graphics are up to date, yes my computer is latest, etc.... There is absolutely NO EXCUSE for a game to get to level 29 and then not work and blame it on my computer... NO EXCUSE!

 
 
 
 
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