Please post your TECH ISSUES for Dreampath: The Two Kingdoms here

[Post New]by pondprowler on Jul 13, 14 12:34 AM
(Please note: I am not a BFG employee or a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)


Edited on 07/13/2014 at 9:10:38 AM PST


 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:Please post your TECH ISSUES for Dreampath: The Two Kingdoms here

[Post New]by bfgVaiya on Jul 13, 14 9:10 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgVaiya

 

Re:Please post your TECH ISSUES for Dreampath: The Two Kingdoms here

[Post New]by GraceHopkins1 on Jul 16, 14 5:20 AM
i cant get the towers in the hidden object game ,.i am playing it on pc

 

i cant get the tower from h o game please help cant move on

[Post New]by GraceHopkins1 on Jul 16, 14 5:25 AM
pondprowler wrote:(Please note: I am not a BFG employee or a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)


 

Re:Please post your TECH ISSUES for Dreampath: The Two Kingdoms here

[Post New]by leanoramonk on Jul 16, 14 5:39 PM
When clicking on any object that I can zoom in on the picture comes up partial as if some of the layers are missing. I get the error message error: Access violation at 0x0059CF9A (tried to write to 0x00002000), program terminated.

 
bfgWendwater
Dogfish
Dogfish
1,911 Posts

Re:Please post your TECH ISSUES for Dreampath: The Two Kingdoms here

[Post New]by bfgWendwater on Jul 17, 14 9:19 AM
Hi leanoramonk,

I'm very sorry about that error message you've been seeing. Access Violations are non-specific errors that can come up for a variety of reasons.

For some troubleshooting tips, please check out the link below:

Access Violation

If you would like more specialized support, please contact our Tech Support Team with a Dr. Felix Report. One of our Reps would be happy to help.

bfgWendwater

 
mlc9
Starfish
Starfish
44 Posts

Re:Please post your TECH ISSUES for Dreampath: The Two Kingdoms here

[Post New]by mlc9 on Jul 19, 14 5:40 PM
When I click on inventory items I sometimes go from game to my desktop view. When I click on the game icon I can get back in and play some more but continually get back to my desktop. I realized the issue is that if the name of the inventory item does not show up when I put my cursor on it (without clicking) I will get booted out if I try to click on it. When I can finally see the name of the inventory item - then I can use it and I won't get kicked out. Sometimes I have to go to another map area to be able to 'reset' the inventory item.

 
hopieq
Lobster
Lobster
87 Posts

Re:Please post your TECH ISSUES for Dreampath: The Two Kingdoms here

[Post New]by hopieq on Aug 25, 14 6:13 PM
When I played the demo version I had no problems. After I purchased the hidden object scenes are black. I can click randomly and pick objects but I can't see them or the list.

 

Re:Please post your TECH ISSUES for Dreampath: The Two Kingdoms here

[Post New]by plyigcoxnet on Sep 9, 14 11:50 PM
Why can I not get access to the last arrow in the Hall of bridges? It is like on a loop, I can't get the cat's picture together or the mask to cover it?

 
 
 
 
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