Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by pondprowler on Aug 8, 14 12:37 AM
A thread for your tech issues!

(Please note: I am not a BFG employee or a tech expert, I'm just posting this thread to help give a place for people having trouble to post their issues. Instead of PMing me with your questions, which I probably can't answer, please POST YOUR ISSUE or questions in this thread!
Thanks!
~pp)


Edited on 08/08/2014 at 7:47:41 AM PST


 
bfgWendwater
Dogfish
Dogfish
1,911 Posts

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by bfgWendwater on Aug 8, 14 7:44 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
joyce2121
Manatee
Manatee
4,490 Posts

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by joyce2121 on Aug 8, 14 9:01 AM
Not a problem with the game, but when I click on the "find help in
the forums" link from the game app, it only flashes this forum
page then goes to BF home page. Not a biggie to overcome,
just thought I'd mention it.

 
ozgenie
Jellyfish
Jellyfish
11 Posts

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by ozgenie on Aug 9, 14 10:36 PM
The HOG where the two angels are..... you can't pick up the plate to complete this HOG. Tried it on two different installs but no go. This is a glitch

 
Celestien
Seahorse
Seahorse
22 Posts

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by Celestien on Aug 10, 14 12:46 PM
ozgenie wrote:The HOG where the two angels are..... you can't pick up the plate to complete this HOG. Tried it on two different installs but no go. This is a glitch


I have this same problem. The hint tells me I should click there.... and nothing happens. I cannot finish this HOS!

 
Celestien
Seahorse
Seahorse
22 Posts

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by Celestien on Aug 10, 14 12:48 PM
Celestien wrote:
ozgenie wrote:The HOG where the two angels are..... you can't pick up the plate to complete this HOG. Tried it on two different installs but no go. This is a glitch


I have this same problem. The hint tells me I should click there.... and nothing happens. I cannot finish this HOS!


> oh, I just managed to get it. The spot on which you can pick this plate up must be VERY small. Still a glitch then ;-)

 
ppasolvr
Guppy
Guppy
104 Posts

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by ppasolvr on Aug 11, 14 5:32 PM
I don't know where exactly I am, somewhere in the back after I fixed the walk. Anyway, I put the shield on the statue and it glowed upon the dusty ground. I tried using the brush, but no go. Anyway, when I click on the dirt pile it says, "I have a friend that loves to dig." I'm assuming it's my dog, Benny. However, Benny is the ONLY thing in my inventory that I CAN'T click on! Help!

 

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by kiya9782013 on Aug 14, 14 10:07 AM
Clearly there are many glitches with this game. I've gotten to where the broken boat is approx. 1 hour into the game. You need to walk down the path to get the crowbar, glue and boot. You're supposed to use the crowbar on the upside down piece of the boat to the left of the Jolly Roger symbol to get the 2nd boot (I watched a cheat video because I couldn't figure out what was wrong for the life of me). It shows a little sparkle to do something in that spot and the hint button will keep directing you there, but it doesn't show that magnifying glass icon to allow you to zoom in.

It definitely is a glitch and see that there are many more after reading these forums.

 
raspust
Starfish
Starfish
58 Posts

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by raspust on Aug 18, 14 12:43 PM
ppasolvr wrote:I don't know where exactly I am, somewhere in the back after I fixed the walk. Anyway, I put the shield on the statue and it glowed upon the dusty ground. I tried using the brush, but no go. Anyway, when I click on the dirt pile it says, "I have a friend that loves to dig." I'm assuming it's my dog, Benny. However, Benny is the ONLY thing in my inventory that I CAN'T click on! Help!



Exactly the same thing here!

Edited on 08/18/2014 at 12:44:54 PM PST


 
raspust
Starfish
Starfish
58 Posts

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by raspust on Aug 18, 14 12:58 PM
I have just checked the forum for the CE and found the solution for the dog problem. All we have to do is to exit the game and come back again. The dog will do his job. I hope this helps ppasolvr

Edited on 08/18/2014 at 12:59:18 PM PST


 
imjaws2
Squid
Squid
70 Posts

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by imjaws2 on Aug 24, 14 3:48 AM
a great game but I am tired of trying to make the crowbar work with the overturned boat. I have put the crowbar every where on that boat to the left of the Jolly Roger but nothing works.

 
imjaws2
Squid
Squid
70 Posts

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by imjaws2 on Aug 24, 14 3:49 AM
a great game but I am tired of trying to make the crowbar work with the overturned boat. I have put the crowbar every where on that boat to the left of the Jolly Roger but nothing works.

 

Re:Please post your TECH ISSUES for Beyond the Unknown: A Matter of Time here

[Post New]by shercleo on Aug 27, 14 9:53 AM
THIS IS THE FIFTH GAME I TRIED TODAY THAT DOESN;T WORK..I AM TIRED OF WASTING MY TIME. I ALSO PURCHASED DANCE WITH DEATH WHICH I THOUGHT WAS DAILY DEAL OR HALF OFF AND YOU CHARGED ME 9.99 I WOULD LIKE A REFUND AND DO NOT THINK I WILL BE USED BFG FOR A WHILE. I HAVE BEEN A CUSTOMER FOR YEARS...IT IS SO FRUSTRATING AND SEEMS LIKE MY COMPUTER IS RUNNING SLOWER EVERY TIME I HAVE TO LEAVE THE GAMES FOR TECH ISSUES!!!

 
 
 
 
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