New build coming for The Legend of Crystal Valley

Hello everyone. Since the launch of The Legend of Crystal Valley this morning, we have noticed a few tickets come into our Customer Support crew stating that people are receiving the following error message when attempting to run the game...

LOCV.EXE HAS ENCOUNTERED AN ERROR AND NEEDS TO CLOSE

Thus far, we have seen a pattern of customers running Microsoft Windows XP and a Intel 82845G Integrated Graphics Card as being those affected by this issue.

In light of this, we have already begun the process of obtaining a new build of the game that will correct this issue. In the meantime, there is a workaround that should allow users affected to play the game. Here are the workaround steps:

1. Update your computer to the newest version Microsoft's DirectX

2. Navigate to game's program files (which may be in different locations depending on if you run Windows XP or Vista)

3. Find and launch locv_recovery.exe

4. Select Direct3D9 Renderinf Subsytem from dropdown

After you have performed these steps, you should be able to run the game. If in fact this does not help you, then I would recommend that you contact our Customer Support staff. They are very well trained in assisting with technical questions and concerns. You can contact them by clicking here.

Thank you for visiting the forums!

As I have purchased the game I look forward to getting the new build as I have the exact same problem as described.
A couple of us heard of the work around solution this morning and it worked for me up to a point.
Immediately after the opening video ends as the daughter walks to the graveyard gate it automatically closes the game and the Big Fish Game Console pops up thanking me for playing (but it never goes farther than the opening video etc.)
I have contacted customer service and sent a Dr. Felix report so hopefully they will be able to help me, or the new build will.
Thanks as always Big Fish for being prompt and working so hard to help us out.

Yes, I too am having the exact same problem..

Just to let you know you are not alone, I too am having the same problem. I followed directions and it did get the game to run, but with me too, only until she leaves the graveyard.
Looking forward to the new build. It looks like an Adventure game I may be able to enjoy.

I am having the same problem with the locv error I can't find the games program files on windows xp

thanks for the help but I can't figure out how to find and launch locv_recovery.exe. I can find the program in "my programs" but don't know what to do next. I did a "search" for the file and came up empty. Any ideas? Kathy

terse 3

I also have XP Click on start then search click on files and folders and type in second block down locv_recovery. and in drop down box should say Local Hard Drive C then click search. Takes a while good luck. With my Xp didn't work got her coming out of graveyard thats it.

BoB

Thank you for your help.. That was driving me crazy... have a good day

thanks; I'll give it a try, Kathy

Bobswife80 wrote:terse 3

I also have XP Click on start then search click on files and folders and type in second block down locv_recovery. and in drop down box should say Local Hard Drive C then click search. Takes a while good luck. With my Xp didn't work got her coming out of graveyard thats it.

Same here, Bobswife mine stopped there as well. Now I'm just hanging in there waiting for the new version

Well I'm somewhat relieved to find that everyone elses game is also stopping at the end of the graveyard scene. "Your father Ian" is the last thing I see or hear before mine shuts down. I thought it was just my PC!
Thanx For Forums!

Too bad, I was really looking forward to this one, because I love the large file games with intricate puzzles to solve!

when will rebuild be out. truely looking forward to playing this one

they say soon! I guess this week.

thank god i'm not alone. had the same problem. wrote to bfg and got a quick response. i'm very hopeful they will work it out.really wanted to play this game.they are going to see if they can resolve it and gave me a coupon. i love this game site. only once and a great while to i venture any where else.

i did what they said. did the search and all.but it shut down while she walked out of the cemetary.no game play what so ever. i'll just wait and see if the new build works.

Who will announce the "fix" BF or do we have to watch for it in the forums? Thx Dancigranni2007

Same question here Dancing.
I bought the game, did the switcheroo thingy they suggested and still it ends after the opening video at the graveyard gate.
Since I bought it I am sooo looking forward to playing it.
I guess I'll keep checking in here.

Ateast I got as far as the magic forest. The locv_recovery.exe says it also stopped working so no help there. As you I bought it and am waiting to play

Is the build in yet?
Will it fix the cursor being in the wrong place? (e.g.: no blue cursor to move out of the dining room). In the demo, everything worked okay. Started a new game when I bought the game and have tried downloading several times. I have had problems with the cursor quite a few times.
I can't sign in. Does this cause the problem?
Help!!!!!!!! I loved the demo.

Found the same as the rest of you - it runs fine until she leaves the graveyard then closes down. Think I will wait until the new build is in rather than follow those complicated instructions!