catbag8717
Angelfish
Angelfish
1,163 Posts

Please post any TECH ISSUES for Amaranthine Voyage: The Shadow of Torment here!

[Post New]by catbag8717 on Aug 29, 14 2:08 AM
A thread for any tech issues you may have! Please include the OS (Operating System) you are using.

I AM NOT A COMPUTER EXPERT. DO NOT PM ME WITH YOUR PROBLEMS. I CANNOT HELP YOU.

Edited on 08/29/2014 at 6:37:22 AM PST


 

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Shadow of Torment here!

[Post New]by nitenurse2001 on Aug 29, 14 2:23 AM
I'm using a MacBookPro 2.66 GHz Intel Core i7 with 4 GB 1067 MHz DDR3
with OS X 10.8.5.

The game opens, and within one minute, it freezes and crashes.
It happened twice.

It crashes when the first scene is loading. It loads to 33% and then
it freezes.

Not a good thing, especially during the demo.

 
bfgLianorm
Moderator
Moderator
608 Posts

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Shadow of Torment here!

[Post New]by bfgLianorm on Aug 29, 14 6:37 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Shadow of Torment here!

[Post New]by amacer2 on Aug 29, 14 6:06 PM
I am having issues trying to back out of areas that require more actions but I get stuck and have to start as a new profile...

The area just gets dark and then I am stuck.

Can someone tell me how to back out so that I can continue this game?

Edited on 09/05/2014 at 11:12:37 PM PST


 

Game Crashes When I Press Play

[Post New]by IdahoForever on Aug 29, 14 9:48 PM
I always close other programs before starting a game. The game is fine at the main menu, letting me create a player id, set options, and select difficulty. Then, it crashes. Have deleted and reinstalled the game, and the same problem occurs. Several times.

iMac OS X 10.9.4

16 G RAM

1.8 TB free.

 

Re:Please post any TECH ISSUES for Amaranthine Voyage: The Shadow of Torment here!

[Post New]by writergrrl on Aug 30, 14 5:18 PM
Also on a Mac, same problem as IdahoForever & nitenurse2001. Can create player and set difficulty but when first scene starts to load, game freezes then crashes. Uninstalled & reinstalled; same problem. Obviously will contact tech support; also obviously not just my computer but a tech problem with this game.

 
 
 
 
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