bfgLianorm
Moderator
Moderator
608 Posts

Please post any TECH ISSUES for Gods vs Humans here!

[Post New]by bfgLianorm on Sep 5, 14 5:55 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
jellypuppy
Starfish
Starfish
48 Posts

Re:Please post any TECH ISSUES for Gods vs Humans here!

[Post New]by jellypuppy on Sep 5, 14 4:53 PM
When I downloaded this and pushed to install, I was prompted to install 4 or 5 different kinds of software. This made me very uncomfortable so I clicked cancel on all of them. As a result the game did not install correctly. I see that even though this game has been up all day, no one has posted or reviewed it and I am wondering if this is the reason why. I was thinking you may be unaware that this game is prompting your customers to unexpectedly install software and thought I'd just drop you this fyi.

 
Janette5
Clownfish
Clownfish
518 Posts

Re:Please post any TECH ISSUES for Gods vs Humans here!

[Post New]by Janette5 on Sep 6, 14 1:49 AM
jellypuppy wrote:When I downloaded this and pushed to install, I was prompted to install 4 or 5 different kinds of software. This made me very uncomfortable so I clicked cancel on all of them. As a result the game did not install correctly. I see that even though this game has been up all day, no one has posted or reviewed it and I am wondering if this is the reason why. I was thinking you may be unaware that this game is prompting your customers to unexpectedly install software and thought I'd just drop you this fyi.


I have reviewed it ... my post is here somewhere, the official review thread is mislabelled.

The products they're asking you to install are to do with graphics and 3D. Most of them are optional add-ons that come with Windows, so if like me you play with 3D graphics or develop games you'll already have them installed. They are harmless.

And even though it gave me several "messages" that I couldn't run this game because it couldn't install the software because I had a later version installed, the game worked perfectly on my computer.

 
 
 
 
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