Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES you have for PuppetShow: Lightning Strikes here

[Post New]by Daxadillion on Sep 19, 14 12:42 AM
Please also include the operating system you are using.

Edited on 09/19/2014 at 6:52:17 AM PST


 
bfgLianorm
Moderator
Moderator
608 Posts

Re:Please post any TECH ISSUES you have for PuppetShow: Lightning Strikes here

[Post New]by bfgLianorm on Sep 19, 14 6:52 AM
Hey there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Please post any TECH ISSUES you have for PuppetShow: Lightning Strikes here

[Post New]by melrose1234 on Sep 22, 14 2:19 PM
I cannot proceed past the angels. I've tried shooting in red, yellow, green and no luck. I also noticed that I no longer have a crossbow to use. I'm on XP and game fine until now - no skip for this. Will it be repaired?

 

Re:Please post any TECH ISSUES you have for PuppetShow: Lightning Strikes here

[Post New]by shercleo on Sep 24, 14 10:18 AM
I CANT EVEN GET INTO GAME...THIS HAS HAPPENED WITH SEVERAL GAMES I HAVE TRIED...THE SCREEN IS POPPING AND THE CURSOR FLOTATING...I DONT WANT TO CONTINUE WITH MY MEMBERSHIP IF I KEEP HAVING THIS PROBLEM TRYING NEW GAMES!!!!!

 

Re:Please post any TECH ISSUES you have for PuppetShow: Lightning Strikes here

[Post New]by shercleo on Sep 24, 14 10:19 AM
I CANT EVEN GET INTO GAME...THIS HAS HAPPENED WITH SEVERAL GAMES I HAVE TRIED...THE SCREEN IS POPPING AND THE CURSOR FLOTATING...I DONT WANT TO CONTINUE WITH MY MEMBERSHIP IF I KEEP HAVING THIS PROBLEM TRYING NEW GAMES!!!!!

 

Re:Please post any TECH ISSUES you have for PuppetShow: Lightning Strikes here

[Post New]by freezergirl2003 on Oct 11, 14 8:34 PM
I am also stuck on the angels, clicking on them does nothing at all. I do hope they fix this as I would like to continue the game.

 

Re:Please post any TECH ISSUES you have for PuppetShow: Lightning Strikes here

[Post New]by cricket49 on Oct 21, 14 12:56 AM
I am also stuck on the cherubs in the chapel have tried all but cannot get past the third one game ok until this happened Am using PC with windows vista

 
QUZEMOTO
Guppy
Guppy
160 Posts

Re:Please post any TECH ISSUES you have for PuppetShow: Lightning Strikes here

[Post New]by QUZEMOTO on Nov 1, 14 2:04 PM
octoput - made it just fine getting all 3 eyes in CE but now in demo of SE can't get anything to happen. hit the eyes and nothing, hit skin, it all sounds like i did it ok but nothing is happening as in all the other comments i read under octopus. very frustrating and there is no skip button.

 

Re:Please post any TECH ISSUES you have for PuppetShow: Lightning Strikes here

[Post New]by mopuck36 on Dec 22, 14 4:29 PM
I am stuck in the chapel with the three angels. I retrieved the 3 golden arrows using the wooden shield, loaded the crossbow and tried shooting the angels. No matter what color the bullseye, I can't seem to hit the angels. I bought the game on PC and I had a previous issue shooting the eyes on the octopus. Please fix these issues as I love and own all the ERS studio games.

 
Lady_Cara
Barracuda
Barracuda
3,062 Posts

Re:Please post any TECH ISSUES you have for PuppetShow: Lightning Strikes here

[Post New]by Lady_Cara on May 25, 15 3:57 AM
First problem - after I loaded and paid for the game - when I hit play I just got a grey screen, I exited, tried again - same thing. Tried again - no change. So I uninstalled and re- installed. Game showed unlock feature. I chose already purchased. Game replied - we have no record. So I chose un lock. After putting in my info - it said - you have already purchased - do you want to play for free. I chose yes. The game said 'successfully purchased' then immediately said - purchase failed. I tried this routine 3 times. So I decided to play and hoped it would resolve itself that way. No such luck. Once I got to the end of the free play (handing the ticket to the ticket taker - I couldn't get any farther. Please fix this!,, I really like the puppet show series and was very excited for another game in the series. In the meantime - I have uninstalled the game again and will try reinstalling one last time. (I am playing on my IPad).

Edited on 05/25/2015 at 3:59:32 AM PST


 

Re:Please post any TECH ISSUES you have for PuppetShow: Lightning Strikes here

[Post New]by Jill_Valentine13 on May 28, 15 8:56 PM
I get to the first poster puzzle and I'm unable to rotate the pieces. I push the rotate button and nothing happens. Using iPad Air 2.

Edited on 05/28/2015 at 8:57:48 PM PST


 
 
 
 
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