catbag8717
Angelfish
Angelfish
1,163 Posts

Please post any TECH ISSUES for Mystery Trackers: Blackrow's Secret here!

[Post New]by catbag8717 on Sep 26, 14 1:10 AM
A thread for any tech issues you may have!
Please include the Operating System you're using!

Edited on 09/26/2014 at 5:46:01 AM PST


 
bfgLianorm
Moderator
Moderator
608 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Blackrow's Secret here!

[Post New]by bfgLianorm on Sep 26, 14 5:46 AM
Hi there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 
ansisera
Starfish
Starfish
58 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Blackrow's Secret here!

[Post New]by ansisera on Sep 26, 14 1:55 PM
the game slows down to a crawl when launching and playing.

 
imjaws2
Squid
Squid
70 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Blackrow's Secret here!

[Post New]by imjaws2 on Sep 26, 14 3:40 PM
Ditto. Why is everything moving at a snail's pace? A 90 minute trial needs to be given 180 minutes to get to the same point. Sad as I really like the Elephant Games. I tried deleting and re-installing but the same thing happened.

 

Re:Please post any TECH ISSUES for Mystery Trackers: Blackrow's Secret here!

[Post New]by ParParker on Sep 29, 14 1:14 PM
ansisera wrote:the game slows down to a crawl when launching and playing.


Same here please fix already purchased or need a refund or credit. cannot play as is.

 

Re:Please post any TECH ISSUES for Mystery Trackers: Blackrow's Secret here!

[Post New]by Mean_Girl1 on Oct 13, 14 1:12 PM
I've made it to the backyard however my "device" has completely disappeared from my inventory. I hit the "Hint" but nothing happens. The only items in my inventory now are a battery, Elf, and a round stone piece.

 

Re:Please post any TECH ISSUES for Mystery Trackers: Blackrow's Secret here!

[Post New]by foolsmagic on Nov 14, 14 9:12 AM
Mine worked great during demo bought it and now it hardly moves played with mouse hardly moves then used my touch screen same thing and I have the problem with 2 other games I bought same day this has to be a big fish problem

 

Re:Please post any TECH ISSUES for Mystery Trackers: Blackrow's Secret here!

[Post New]by foolsmagic on Nov 14, 14 11:56 AM
I deleted and reinstalled the 3 games not working right they are all still slow to load and play cannot play any of them like this

 
atrayu1
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Blackrow's Secret here!

[Post New]by atrayu1 on Dec 26, 14 1:39 PM
Is there a patch for this game? I can't open the flask..my corkscrew has disappeared and can't open the flask.

 
bfgWaimea
Salmon
Salmon
2,837 Posts

Re:Please post any TECH ISSUES for Mystery Trackers: Blackrow's Secret here!

[Post New]by bfgWaimea on Dec 27, 14 12:32 PM
Hi atrayu1,

At this time, the developer hasn't released an update for the game. However, our Technical Support Team may be able to provide some steps that may help. They can be contacted HERE with a Dr. Felix Report. Do know that our Reps are always glad to help.

bfgWaimea

 
 
 
 
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