bfgLianorm
Moderator
Moderator
608 Posts

Please post any TECH ISSUES for Grim Legends 2: Song of the Dark Swan Collector's Edition here!

[Post New]by bfgLianorm on Sep 27, 14 7:28 AM
Hi there Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

 

Re:Please post any TECH ISSUES for Grim Legends 2: Song of the Dark Swan Collector's Edition here

[Post New]by greengrassyhill on Sep 28, 14 11:28 AM
mrm2006 wrote:OMG OMG OMG OMG OMG ("G" being for "GOSH")

The game has been out for 10 whole hours and NOT ONE tech issue posted.

YAY - this must be a first. "



That means it is a BUY for me!

 
blueskies01
Guppy
Guppy
161 Posts

Re:Please post any TECH ISSUES for Grim Legends 2: Song of the Dark Swan Collector's Edition here

[Post New]by blueskies01 on Sep 28, 14 11:11 PM
Mac 10.6.8: Game is not programmed to open in this particular Mac format. Sound plays, but the screen is a psychedelic jumble.

Edited on 09/28/2014 at 11:11:40 PM PST


 
VTCT
Clownfish
Clownfish
591 Posts

Re:Please post any TECH ISSUES for Grim Legends 2: Song of the Dark Swan Collector's Edition here!

[Post New]by VTCT on Sep 29, 14 9:06 AM
I am unable to play a new game it always goes back to the Healer even when I changed the name. HELP

 
grammy1957
Starfish
Starfish
57 Posts

Re:Please post any TECH ISSUES for Grim Legends 2: Song of the Dark Swan Collector's Edition here!

[Post New]by grammy1957 on Sep 30, 14 6:44 PM
There was not a collectible in the Campfire scene - could only collect 30!

 

Re:Please post any TECH ISSUES for Grim Legends 2: Song of the Dark Swan Collector's Edition here!

[Post New]by Trinitysrain on Oct 3, 14 8:21 AM
Completed demo, then bought game. Tried to play after complete install and game will no longer open. Currently trying to reinstall.

 
Tiger2010
Whale Shark
Whale Shark
16,624 Posts

Re:Please post any TECH ISSUES for Grim Legends 2: Song of the Dark Swan Collector's Edition here!

[Post New]by Tiger2010 on Oct 4, 14 2:52 PM
This game stopped working right at the last scene in the main game for me. The error was file corruption and 'start again with a new profile'. I lost all progress and I'm not starting again right from the beginning for now.

Shame. I was really looking forward to not only one bonus chapter, but two.

I'm on Windows 7, 64-bit and have never had this happen before.

 

Re:Please post any TECH ISSUES for Grim Legends 2: Song of the Dark Swan Collector's Edition here!

[Post New]by Nikchick on Oct 4, 14 11:41 PM
I am playing on PC, Win7 64 bit. I've played through twice now to the point where I am supposed to speak to the survivor and get a dragon statue and a gold feather. In the second game I followed the guide step by step thinking maybe I missed an item that would trigger the encounter but it made no difference. That interaction will not trigger and without the items I can't go any further.

 
Valdy
Marlin
Marlin
9,383 Posts

Re:Please post any TECH ISSUES for Grim Legends 2: Song of the Dark Swan Collector's Edition here

[Post New]by Valdy on Mar 23, 15 3:09 AM
I have the same problem as Nikchick. I am in the cave with the survivor, but he is asleep. He doesn't open his eyes, and everything around him seems to be suspended. The feathers are just floating in the air. Nothing moves.

ETA: I deleted my profile, and restarted the game, using "Healer", and this time the survivor spoke to me !!

Edited on 03/23/2015 at 6:22:45 AM PST


 

Re:Please post any TECH ISSUES for Grim Legends 2: Song of the Dark Swan Collector's Edition here!

[Post New]by Ysukfui on Jun 4, 15 9:57 AM
Hello. I am facing a problem that I can't pick up or cut the herbs in front of the forest hut.

I know I only can continue the game when I prepare the herbs medicine.

Now I can't continue the game. What should I do?

Very disappointed!!!

Anyone can advice or help?

 

Re:Please post any TECH ISSUES for Grim Legends 2: Song of the Dark Swan Collector's Edition here!

[Post New]by Wolflady50 on Jun 5, 15 1:54 PM
The fishing net will not go over the electric ell, hence I cannot get the saw. I have been trying for 3 days with no success . Can anyone help

 

no strategy guide

[Post New]by gentlegranny on Sep 22, 15 11:31 PM
I have uninstalled and reinstalled the game and the guide is empty. Any suggestions?

 
 
 
 
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