catbag8717
Angelfish
Angelfish
1,163 Posts

Please post any TECH ISSUES for Shrouded Tales: The Spellbound Land here!

[Post New]by catbag8717 on Oct 12, 14 12:48 AM
A thread for any tech issues you may have! Please include the Operating System you're using.

Edited on 10/12/2014 at 5:54:16 AM PST


 

Re:Please post any TECH ISSUES for Shrouded Tales: The Spellbound Land here!

[Post New]by bfgGlithui on Oct 12, 14 5:54 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgGlithui


Edited on 10/12/2014 at 5:54:57 AM PST


 
judieau
Seahorse
Seahorse
29 Posts

Re:Please post any TECH ISSUES for Shrouded Tales: The Spellbound Land here!

[Post New]by judieau on Oct 13, 14 12:19 AM
Hi,

This game is great, but unfortunately I have come a cross a small glitch & can't seem to solve it or get around it.

I play on a Mac computer but have Bootcamp so I play on the PC side with BF games. My OS is Windows 7.

The section I'm having issues with is in the area where the gold ingot is melted & the tongs need to be used to pour the gold into the sun mould.
However, I cannot use the tongs to lift the pot as this error message appears - "The form is incomplete". I'm unable to go further in the game it seems, without getting past this point.

Thank you for your help

 
judieau
Seahorse
Seahorse
29 Posts

Re:Please post any TECH ISSUES for Shrouded Tales: The Spellbound Land here!

[Post New]by judieau on Oct 13, 14 5:24 PM

All fixed! Didn't realize the sun mould needed repairing duh! lol


 
Christian_
Seahorse
Seahorse
32 Posts

Re:Please post any TECH ISSUES for Shrouded Tales: The Spellbound Land here!

[Post New]by Christian_ on Nov 12, 14 7:53 AM
Im having the issure where you pour the elixir onto the tiny ingot, and nothing happens, am I missing something? I too pick up the tongs, but nothing happens.

 
Christian_
Seahorse
Seahorse
32 Posts

Re:Please post any TECH ISSUES for Shrouded Tales: The Spellbound Land here!

[Post New]by Christian_ on Nov 12, 14 7:59 AM
ps. also every time I hit the hint button, it keeps returning me to the table where the tiny ingot is, and it keeps telling me to pour the elixir on it. I've done it now3 times and nothing happens to the ingot. I can't get past it. So I go into the other room where the tongs are, it lets me pick them up, but I think if I don't have the ingot to melt, it won't do anything , is anyone else having this same issue. I really get frustrated when I come across a game with a glitch. Now I can't finish the game.

 
Rosa96
Starfish
Starfish
46 Posts

Re:Please post any TECH ISSUES for Shrouded Tales: The Spellbound Land here!

[Post New]by Rosa96 on Nov 29, 14 8:38 AM
I am stuck here too

 
blueskies01
Guppy
Guppy
161 Posts

Re:Please post any TECH ISSUES for Shrouded Tales: The Spellbound Land here!

[Post New]by blueskies01 on Jan 9, 15 4:49 PM
Mac 10.6.8: Game won't open in this format, unfortunately (psychedelic screen-block comes up instead).

 

Re:Please post any TECH ISSUES for Shrouded Tales: The Spellbound Land here!

[Post New]by sfjack on Feb 13, 15 2:35 PM
The hint button has stopped working. I don't want to reinstall because I am more than halfway through the game. Any ideas?

Edited on 02/13/2015 at 2:36:25 PM PST


 
 
 
 
Go to: