Please post any TECH ISSUES for Forgotten Kingdoms: Dream of Ruin here!

[Post New]by bfgGlithui on Oct 19, 14 4:44 AM
Good morning!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgGlithui

 
briteyz
Jellyfish
Jellyfish
19 Posts

Re: Please post any TECH ISSUES for Forgotten Kingdoms: Dream of Ruin here!

[Post New]by briteyz on Oct 20, 14 2:13 PM
I am near the beginning in the last village. I can not complete the HO scene because it is showing the last throwing star is off screen. I tried using wind, fire, water and earth with no luck.I tried in widowed mode, regular mode and widescreen all still a no go. I have a 23" screen, so its not my screen size. I'm playing on windows 8 and haven't had any problems thus far. Any help?

Edited on 10/20/2014 at 4:25:25 PM PST


 
madascanbe
Starfish
Starfish
44 Posts

Re: Please post any TECH ISSUES for Forgotten Kingdoms: Dream of Ruin here!

[Post New]by madascanbe on Oct 21, 14 7:21 AM
I am having the same exact problem , but with the leaves. Tried everything you did. Still does not work. I think I will get my credit back for this one. But first I will see if there is an update.

 

Re: Please post any TECH ISSUES for Forgotten Kingdoms: Dream of Ruin here!

[Post New]by donna_lee2004 on Oct 26, 14 8:27 AM
I am having trouble with the same scene in the village, cannot click on the star. Has anyone any solution yet? I am using Windows 8.

Edited on 10/26/2014 at 12:18:07 PM PST


 
abdulz69
Starfish
Starfish
55 Posts

Re: Please post any TECH ISSUES for Forgotten Kingdoms: Dream of Ruin here!

[Post New]by abdulz69 on Oct 27, 14 11:09 PM
If you are looking for the last of the three shurikens, the "HINT" button is wrong. It is not in the upper left hand corner. It is on the wall on the left, more towards the middle of the screen. My daughter found it, not I. Once you complete the scene you will receive a key. Good luck.

 
madascanbe
Starfish
Starfish
44 Posts

Re: Please post any TECH ISSUES for Forgotten Kingdoms: Dream of Ruin here!

[Post New]by madascanbe on Nov 2, 14 9:17 AM
I cannot access the last leaf in the upper left hand corner. It is off screen

 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re: Please post any TECH ISSUES for Forgotten Kingdoms: Dream of Ruin here!

[Post New]by bfgVaiya on Nov 2, 14 2:47 PM
Hey madascanbe

I'm sorry to see that leaf is sitting off screen! It could help to briefly put the game in windowed mode to reach that off screen corner.

Another option is to check the display settings on your computer, since they could be keeping the game from fitting your screen properly. I'd recommend taking a look at the help article below for some possible steps:

Screen Resolution

If neither of those suggestions work, please contact Tech Support HERE with a Dr. Felix Report, and one of our Reps will be happy to troubleshoot with you

I hope this helps!

bfgVaiya

 
Poizyn
Jellyfish
Jellyfish
14 Posts

Re: Please post any TECH ISSUES for Forgotten Kingdoms: Dream of Ruin here!

[Post New]by Poizyn on Nov 13, 14 8:52 PM
I'm having a completely different issue. I've only just started the game but cannot seem to advance.

I'm with the Dragon, I have found her fledglings and returned them. I've got 2/3 parts needed for the magical symbol. I can't find the 3rd, and each time I use the hint button it tells me to go back to one of the fledglings eggs, which I've already opened. I've clicked like a mad woman all over that area and there's just nothing.

What to do, what to do?!?!?!

 
 
 
 
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