Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Letter Quest: Remastered here.

[Post New]by Daxadillion on Oct 20, 14 2:02 AM
A thread for any tech issues you may have. Please also include the operating system you are using.

Edited on 10/02/2015 at 5:08:14 PM PST


 

Re:Please post any TECH ISSUES for Letter Quest: Grimm's Journey here.

[Post New]by bfgGlithui on Oct 20, 14 5:29 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgGlithui


 
Jurinne
Clownfish
Clownfish
606 Posts

Re:Please post any TECH ISSUES for Letter Quest: Grimm's Journey here.

[Post New]by Jurinne on Oct 20, 14 8:24 AM
Sometimes a tip or some sort of information shows up but it disappears in about a second. I can just see that it is there before it disappears. There is no way that I have time to read it. This has happened twice now and is the reason I will not purchase this game.

I'm on Windows 7. I think this is a glitch in the game itself and not my computer.


 
Fishpole
Clownfish
Clownfish
556 Posts

Re:Please post any TECH ISSUES for Letter Quest: Grimm's Journey here.

[Post New]by Fishpole on Oct 20, 14 5:45 PM
I too am on Windows 7 and had no problem downloading or playing the game.

It is running just fine. In fact I did purchase it as it is such a 'delight' to play!

Sorry to hear that you had problems with the game.

 

Re:Please post any TECH ISSUES for Letter Quest: Grimm's Journey here.

[Post New]by baconbanditgames on Oct 22, 14 6:36 AM
Jurinne wrote:Sometimes a tip or some sort of information shows up but it disappears in about a second. I can just see that it is there before it disappears. There is no way that I have time to read it. This has happened twice now and is the reason I will not purchase this game.

I'm on Windows 7. I think this is a glitch in the game itself and not my computer.



Hi Jurinne,

I'm one of the developers of Letter Quest (there are only 2 of us, we're a very small company!).

I think what you may be seeing is the notification that you completed a quest? Does it come down from the top of the screen sometimes while you're playing? If so, that is telling you that you completed a quest, which are mini-goals that you get gems for completing. You can see your currently active quests by pausing the game while in battle, or by clicking the QUESTS button when you're on the map.

 
 
 
 
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