bfgLianorm
Moderator
Moderator
608 Posts

Please post any TECH ISSUES for Amanda's Sticker Book here!

[Post New]by bfgLianorm on Oct 28, 14 7:21 AM
Good morning Everyone,

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

Edited on 10/28/2014 at 7:22:58 AM PST


 
Martyheinz
Barracuda
Barracuda
3,130 Posts

Re:Please post any TECH ISSUES for Amanda's Sticker Book here!

[Post New]by Martyheinz on Oct 28, 14 8:48 AM
I downloaded the game just fine. When I went to play, all I got is a white screen (with black border) and music. No picture. Playing on PC with W8.1.

 
Valdy
Marlin
Marlin
9,383 Posts

Re:Please post any TECH ISSUES for Amanda's Sticker Book here!

[Post New]by Valdy on Oct 28, 14 6:02 PM
Hello Martyheinz

A lot of gamers who use the win 8.1 OS are having problems with some of the games.
I think that, given how long it often takes to develop a game, that at the time these games were made, 8.1 was still nowhere to be seen, so the devs didn't add or change the things that needed to be added into the games in order for them to work properly on 8.1.

 

Re:Please post any TECH ISSUES for Amanda's Sticker Book here!

[Post New]by agungwijaya on Oct 28, 14 9:38 PM
Hi Valdy,

That's a good point.

I myself know and have played many game titles that ran perfectly on XP and Win7. But when it comes to Win8 or Win8.1 there seems to be issues such as white screen, very slow animation speed and so on. I myself often get involved in game and beta testing.

I think Microsoft must have made something very different in the new OS. I believe that this will be good for us in the future. But game developers may need some time for this transition.

 
 
 
 
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