Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Big City Adventure: Istanbul here.

[Post New]by Daxadillion on Oct 29, 14 1:43 AM
A thread for any Tech Issues you may have. Please also include the operating system you are using.

Edited on 10/29/2014 at 5:52:15 AM PST


 

Re:Please post any TECH ISSUES for Big City Adventure: Istanbul here.

[Post New]by bfgGlithui on Oct 29, 14 5:52 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgGlithui

 
ogrprincs
Clownfish
Clownfish
738 Posts

Re:Please post any TECH ISSUES for Big City Adventure: Istanbul here.

[Post New]by ogrprincs on Oct 29, 14 12:39 PM
What's up with downloading onto a laptop. I thought it was mine, but can't DL on the neighbors either. Mine is a new Windows 8.1 and the other is Windows XP.

 

Re:Please post any TECH ISSUES for Big City Adventure: Istanbul here.

[Post New]by traveller50 on Nov 1, 14 8:03 PM
Have just tried to play this games but end up with a window in middle of screen that says "Not Optimum Mode. Recommended Mode 1920x1080 60Hz". Have tried changing screen resolution but won't budge from 59Hz. Searching the net the Microsoft site says Windows 7 doesn't go above 59Hz.

I had also bought Big City Adventure Vancouver and the same thing happens. Didn't happen until I got new PC recently. Any solutions?

 
cipa
Sea Anemone
Sea Anemone
7 Posts

Re:Please post any TECH ISSUES for Big City Adventure: Istanbul here.

[Post New]by cipa on Nov 4, 14 7:16 AM
I am using Windows Vista 7 and never had such problem before. Now I can't open the game, it disappears immediately

 
 
 
 
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