Daxadillion
Barracuda
Barracuda
3,292 Posts

Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by Daxadillion on Oct 30, 14 1:01 AM
A thread for any Tech Issues you may have. Please also include the operating system you are using.

Edited on 10/30/2014 at 5:35:30 AM PST


 

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by bfgGlithui on Oct 30, 14 5:36 AM
Hi everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgGlithui

 
HeyGinny
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by HeyGinny on Oct 30, 14 5:44 AM
I am using a MacBook Pro. I purchased Silent Nights today and the game will not open. I have uninstalled and reinstalled and the game still will not work.

Error message - Mac game launcher quit unexpectedly. All my other games work so I do not think my computer is at fault.

Please help as I have purchased this game and can't even open it!!

Thanks,

Virginia O'Reilly

 

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by Plecoptera on Oct 30, 14 1:46 PM
I am using an iMac. I also can't get the game to open after installation. Like the above poster, I have uninstalled and reinstalled with no luck. Most other games work just fine. So again, like the above poster, I don't think its an issue with my computer. The error text is:
Process: MacGameCLauncher [16143]
Path: /Applications/Silent Nights - Children's Orchestra Collector's Edition.app/Contents/MacOS/MacGameCLauncher
Identifier: MacGameCLauncher
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: MacGameCLauncher [16141]

Date/Time: 2014-10-30 15:37:29.277 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 283809 sec
Crashes Since Last Report: 9
Per-App Crashes Since Last Report: 8
Anonymous UUID: 804989D9-788B-4F04-B13E-0A7E2873C5D0

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000fffffffc
Crashed Thread: Unknown

Backtrace not available

Unknown thread crashed with X86 Thread State (32-bit):
eax: 0x00000055 ebx: 0x00000000 ecx: 0x00000000 edx: 0x00000000
edi: 0x00000000 esi: 0x00000000 ebp: 0x00000000 esp: 0x00000000
ss: 0x0000001f efl: 0x00010203 eip: 0x8fe01030 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000000
cr2: 0xfffffffc

Binary images description not available


Model: iMac11,2, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.06 GHz, 4 GB, SMC 1.64f5
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST3500418AS, 465.76 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfa140000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000 / 6
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa120000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: USB 2.0 FD, 0x154b (PNY Technologies Inc.), 0x005b, 0xfd140000 / 5
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4

 

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by janiepie321 on Oct 30, 14 4:08 PM
Using a Surface Pro 3 and the touch screen doesn't work properly with this game. I have to touch the game 3" to the left of where the mouse is to guide the mouse to the right spot. In other words, the touching spot and the mouse are not aligned.


 

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by turmanators on Oct 31, 14 4:10 AM
I am also unable to play this game on my iMac. Have, like other posters, tried uninstalling and reinstalling without success. MacGameLauncher immediately quits the game and gives an error message just like the others.

 
becca0111
Jellyfish
Jellyfish
17 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by becca0111 on Oct 31, 14 8:31 PM
Mine is doing the same as everyone else not loading at all I am using a mac

 
HeyGinny
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by HeyGinny on Nov 1, 14 5:34 AM
Has anybody heard back from BF?? I posted this tech issue days ago…still no answer!!

 
lyrialice
Elephantfish
Elephantfish
55,156 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition her

[Post New]by lyrialice on Nov 1, 14 7:19 AM
Much better filling out the support ticket and contacting Customer Support with your Dr Felix Report and PC Specs

Go to the foot of the page and click on Customer Support then click, on the left side of the page that comes up, on the contact us tab and fill in the form.

When you click on the Customer Support at the foot of the page you will find all the help pages and the How to do the Dr Felix report you need to attach it to the Support Ticket.

Edited on 11/01/2014 at 7:26:16 AM PST


 

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by arenise on Nov 2, 14 12:19 AM
Well I feel like an idiot... I also could not get the GM to work or load this game. After a bit I saw that it only operates on OS 10.8 or higher. Well I have OS 10.6. I have a partition for windows XP and was able to download to that side.

Just saying... for me.

 
daisey88
Seahorse
Seahorse
36 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here

[Post New]by daisey88 on Nov 2, 14 1:17 PM
I am playing on a Macbook Pro and the trial was fine. when I bought it and activated it a message came up stating that the save file is corrupted and I had to start all over. Os is Yosemite.
If we can't get a response here then why is there a "tech issue" thread?

Edited on 11/02/2014 at 1:19:21 PM PST


 

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by Dominick_Fontana on Nov 2, 14 11:25 PM
It seems that most people are using a Mac or iMac, but I am using a PC. I had the same problem. I install the game, but it won't start. It installs fine, but after I double-click to start the game, the screen comes up for a few seconds and then disappears and the game does not start.

I am using a PC with Windows 7 Ultimate - 32 bit and 4 GB RAM.

Thanks for advising when the problem has been fixed.

 
HeyGinny
Jellyfish
Jellyfish
10 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by HeyGinny on Nov 3, 14 4:27 AM
Filled out the report 3 days ago….still no word from BF….not acceptable!!

$13 for this game and still can't play it a week later…

disappointing to say the least!!

 
bfgVaiya
Salmon
Salmon
2,557 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by bfgVaiya on Nov 3, 14 10:48 AM
Hey Everyone,

I'm really sorry to see there's so much trouble with getting the game to run! I completely understand frustrations over an issue like this, and I've sent this issue along, and hopefully we can get a fix for this as soon as possible.

Please contact Tech Support HERE with a Dr. Felix Report, and our Reps will be happy to look into things with you and get information sent along to the appropriate team.

Tech Support is running a little behind, so there may be a delay in receiving a response, but please be assured a Rep will be in touch with you as quickly as possible.

Thanks so much for being so patient!

bfgVaiya

 
rscb
Seahorse
Seahorse
22 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by rscb on Nov 6, 14 6:29 PM
I have two Macs Book Pros.,
One running OS 10.6.8 and the other running OS 10.7.5.
This game doesn't run on either OS.
I noticed that the sys. requirements are OS 10.10/10.9/10.8.

Is this what we have to look forward to, the newer games not running
on anything lower than OS 10.8?

Hopefully, this was an error???

I will not be too happy with BF if this is the case.

Keep us posted


 

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by mskitty70 on Nov 10, 14 11:23 AM
rscb wrote:I have two Macs Book Pros.,
One running OS 10.6.8 and the other running OS 10.7.5.
This game doesn't run on either OS.
I noticed that the sys. requirements are OS 10.10/10.9/10.8.

Is this what we have to look forward to, the newer games not running
on anything lower than OS 10.8?

Hopefully, this was an error???

I will not be too happy with BF if this is the case.

Keep us posted



DITTO!!!!!

 
casino14
Guppy
Guppy
114 Posts

Re:Please post any TECH ISSUES for Silent Nights: Children's Orchestra Collector's Edition here.

[Post New]by casino14 on Jan 11, 15 11:13 AM
I can't get the tree to stay betwwen the two pines. I have windows vista. Please help. I am aboutr to ask for my money back! TY

 
 
 
 
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