Please post any TECH ISSUES for Blue Tear here!

[Post New]by bfgGlithui on Oct 30, 14 5:33 AM
Hello everyone!

If you are having problems getting the game to work correctly, we highly recommend going to our Help pages. Using our Help pages is always the quickest way to get technical problems resolved. Here are a few suggested articles that have helped many people correct these types of problems in the past:

Game Crashing, Freezing, or Blank Screen
Game Compatibility

While we can offer a known solution for technical issues in the Forums, or other tech savvy pond residents can swim by with good tips and suggestions, we cannot provide the same excellent level of support provided by our Customer Support team.

The Forums are not very well suited for the kinds of information gathering and troubleshooting that get these types of issues corrected quickly.

If there is a problem with the game, our Support Team can also gather necessary information on what types of computers are being affected by the problem and deliver this information to the developer for a fix.

If you are not able to get a game working properly using our Help pages, please get in touch with our Customer Support team, you can find a link to contact our Support team on the front page of our Help pages.

When posting in this thread and also when contacting our Support Team, it would be helpful if you could state what system you are playing the game on (i.e. PC, MAC or Mobile), so we can provide you with the appropriate support as quickly as possible.

*Finally, please reserve this thread for tech issues only. If you are seeking game play assistance (i.e. hints and tips), the best thing to do is to start a new thread in the game's Forum by clicking on 'Create New Discussion.'

bfgGlithui

 
1357wc
Parrotfish
Parrotfish
453 Posts

Re:Please post any TECH ISSUES for Blue Tear here!

[Post New]by 1357wc on Nov 1, 14 7:45 PM
Game took forever to load and then the voices were vibrating and static. They also didn't match up with the picture. Took a long time between scenes as well. I uninstalled and reinstalled, and no difference. No buy for me.

 
ugn037
Starfish
Starfish
55 Posts

Help can't get the leaves into bowl with pestle

[Post New]by ugn037 on Nov 11, 14 12:55 PM
I have the leaves that are suppose to go into the bowl with pestle, I put the leaves there and I keep picking up the pestle, tried and tried and tried, lots of tries. Can anyone help me with where to actually put the leaves so the pestle won't be in my hand? Thanks

 

Missing a statue arm

[Post New]by donnataj on Jan 2, 15 12:46 PM
OS Windows 7
I got to the island and completed almost all the tasks except for the last crypt. I had both arms and was in the graveyard when I saved and exited. When I came back, I went to the crypt and I only had one statue arm (right). I went back to the chapel, but there was nothing there. I saved and exited again; I went to other locations and went back to the chapel. Nothing. I can't complete anything else until I finish the crypt task. I can't finish the crypt unless I have both arms. What do I do to get the left arm that was in the chapel.

 
Mitzy12
Starfish
Starfish
47 Posts

Re:Please post any TECH ISSUES for Blue Tear here!

[Post New]by Mitzy12 on Jan 7, 15 2:18 AM
I am not able to get back to the graveyard, I have clicked everywhere on that scene to try to get there but to no avail. I am disappointed because up until now I was enjoying the game, I don't want to start over again so I guess I won't be finishing it.

 
lindsey56
Starfish
Starfish
41 Posts

Re:Please post any TECH ISSUES for Blue Tear here!

[Post New]by lindsey56 on Feb 21, 15 12:12 PM
The game kept locking up and I couldn't go forward or back.
I have windows 7. Any suggestions?
Nina

 
 
 
 
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