Welcome to Farm Up forum

Hello Everyone,

Thank you all for your patience while waiting for a response. It sounds like there are a few players seeing issues with Farm Up and I just wanted to swim by with how to reach out to our Technical Support Team should it be necessary.

dicke_1234 and lcurran, before I continue, I want to welcome you both to the forums and to thank you both for your patience while waiting on a response. I'm sorry that the game seems to have lost some progress. What I recommend is to contact our Technical Support Team for further assistance with the progress made in Farm Up. Our Reps are happy to help out and will do their best to get back in touch as soon as they can about that request.

javasdarlin, welcome to the forums and thank you for taking the time to provide that handy tip on using the CTRL key in game. We appreciate it when players are able to share their tips and tricks while playing.

For players that want to report or discuss a technical issue in this game, I would like to remind players to provide that post as a reply to the following designated thread:

Post any Farm Up Free To Play technical issues here only

Posting to that above thread helps the teams behind the game better discern the impact of experienced issues and helps us to get back in touch with players who need assistance faster. Thank you for understanding and helping us keep the forums as accessible as possible.

And, thank you all for your patience, I hope this was helpful. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello Everyone,

Thank you for your patience if you were reporting a technical issue here and were waiting for a response. It is usually best to report technical issues to the appropriate thread, which helps both the teams behind the game and moderators more accurately understand the impacts of these reports and respond more quickly to those reports. You can see that thread below:

Post any Farm Up Free To Play technical issues here only

I hope players were able to get their issues resolved, but if you're still seeing trouble with the game freezing, what I recommend is seeing if the following page of suggested steps can assist in resolving that:

Game Crashing, Freezing, or Blank Screen

For any problems that continue after trying those steps, we recommend contacting our Technical Support Team. Our Reps are always happy to help out and will do their best to get back in touch as soon as possible.

Thank you all for your patience, and if there are further questions, don't hesitate to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta

Hello trust1973 and LumiUkko,

Welcome to the forums and thank you for your patience while waiting. It sounds like Farm Up isn't playing as expected with either an error being seen or with animals not interacting in the game with the player. I'm sorry this is occurring and can definitely provide some suggested steps to try as well as how to reach out to our Support Team.

LumiUkko, what I recommend is to see if running the game as an Administrator can assist. Sometimes, when a game isn't interacting properly or seems 'stuck', giving the game more permissions can help it run smoothly. If you'd like to try those steps, they are below:

Run Game as Administrator

If that doesn't seem to help out, please contact our Support Team using the steps further below.

trust1973, it sounds like there may have been an error message received when trying to play. If there was a number associated with that error number, there may be some suggested steps to try for that issue from our Help Pages. If you'd like to see if there are some suggested steps to try, please see our helpful article on error code messages here:

Error Codes in Big Fish Games App

If you are seeing a different error message or it's not an error from the Big Fish Games app, then what I recommend is seeing if any of these general suggested steps are able to assist as they may be able to help a wide variety of issues that can be encountered while playing a game:

Game Crashing, Freezing, or Blank Screen

For any problems that continue after trying those steps or if you'd like more assistance, I recommend contacting our Technical Support Team with a description of what is occurring and what has been attempted to resolve that issue. Our Reps will be sure to follow up as soon as they can.

As a quick reminder to players, if players would like to provide a report of a technical issue or discuss one further, please do so in the designated thread linked below:

Post any Farm Up Free To Play technical issues here only

Posting technical issues to the appropriate threads helps both the teams behind the game and the forum moderators better understand and see the impacts of player reported issues. Furthermore, it helps both teams respond more effectively and rapidly to those reports. Thank you for understanding why we request players provide their technical issues reports to the designated thread!

Thank you as well for your patience. Please feel free to PM any of our active Moderators if there are any further questions or concerns. We're all happy to listen and help out as best we can.

bfgIlinalta

Hello colene35,

This is from a while ago, but I wanted to swim by just in case this is still happening or if a player is seeing a similar issue as being reported here. It sounds like there is trouble with the game such as being zoomed too far out to interact with the farm and animals readily. If you are playing on PC with a mouse and keyboard, you may have multiple ways to zoom back in.

Zooming in and out with a mouse can be done by scrolling the wheel button that may be available on some computer mice. If your mouse doesn't have a scroll wheel to use, use the + and - keys on the keyboard, usually located next to the number pad on the right hand side of full size keyboards. On smaller keyboards, this might be located near the top of the keyboard to the right of the other number keys. Using the + key will zoom in, while using the - key will zoom out.

I hope that was able to help out players who may be finding themselves having trouble zooming in and out of the farm. For any problems that continue after trying those steps, we recommend contacting our Technical Support Team with the title of the game and what is happening. Our Reps will do their best to get back in touch as soon as possible.

Thank you for your patience. If there are any further questions, please feel free to PM me or any of our other active Moderators. We are all happy to listen and help out as best we can.

bfgIlinalta